Business Services Team Leader

MinterEllison; Perth; On-site; AUD 70,000 - 100,000; Full time

Job summary

Minter Ellison, a leading law and consulting firm, is seeking a full-time Business Services Team Leader for its Perth office. The successful candidate will oversee operations and manage a dynamic team, ensuring excellence in service delivery while fostering a positive team culture. Candidates with a background in premises or records management are particularly encouraged to apply.

Qualifications

• 1 to 3 years of team leader experience in a professional services environment.
• Strong knowledge in Premises/Facilities or Records Management preferred.

Responsibilities

• Lead and manage the Business Services function, ensuring effective service delivery.
• Supervise operations and resolve any issues efficiently.
• Provide team leadership, coaching, and development.

Skills

Leadership

Organizational skills

Interpersonal skills

Communication

Job description

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MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

We have an exciting opportunity for a full time Business Services Team Leader to join our team. We are seeking a motivated and experienced Business Services Team Leader to join our newly fitted out Perth office. The successful candidate will have preferably 1 to 3 years of team leader experience, in a professional services or corporate environment and strong knowledge in either Premises or Records Management would be a real bonus.

The role has a 'hands on' involvement with all the functional tasks and responsibilities, particularly in operational areas including search and lodgement, printing/photocopying/scanning, mail, couriers, fax, stationery, printer fleet management, disbursements and recoveries, purchasing, space planning, premises and maintenance, moves, archiving, storage, safe custody, security, car parking, environmental/energy initiatives and relevant business continuity plans.

As a Business Services Team Leader in our team, you will be involved in a broad range of duties such as:

• Lead and manage the Business Services function, including the Business Centre, Document Production, Mail and Courier, Premises and Search and Lodgement with a focus on sustainable service delivery.
• Supervise the day-to-day operations and requirements of the Business Services team, ensuring tasks are performed efficiently, professionally, timely and cost-effectively.
• Act as the escalation point for any operational issues and their resolution.
• Provide leadership, coaching and development to team members, including training, regular one-to-one catch-ups, feedback and performance management.
• Maintain key supplier and service provider relationships and manage purchasing expenditure.
• Assist in the development and preparation of budgets, forecasting, and tracking monthly costs and managing invoicing.
• Participate in the national alignment of policies, procedures, services and products for ongoing improvement.
• Build a strong positive team culture, including knowledge sharing and continuous improvement with the team.
• Proactively monitor service quality and delivery standards, actively seek feedback on the client experience, identify trends, and continually drive operational excellence
• Ensure all relevant WHS guidelines and requirements are met
• Ensure all relevant Security guidelines and requirements are met
• Emergency and BCP coordination to meet both the tenancy and office requirements
• Assist in overflow of work from the Business Services Assistant role(s) across Office Services and Premisesandprovide hands on assistance to the team in staff absences, capacity peaks, etc.

More About You

To be successful in this role

• 1 to 3 years of team leader experience, preferably in a professional services environment.
• Strong knowledge in either Premises/Facilities or Records Management would be a real bonus. Mailroom or document production experience would also be highly valued.
• Experience leading a high-performing team in a fast-paced environment.

We welcome applicants who have

• Ability to create and maintain an inclusive and positive team environment by actively encouraging participation and open communication amongst team members and other groups
• Strong organizational skills and ability to manage competing priorities.
• Excellent verbal and written communication skills with the ability to adapt communications to suit the audience and communicate at all levels of the firm.
• Demonstrated high level of interpersonal skills to develop and maintain strong working relationships.
• Strong focus on our clients and sustainable service excellence.
• Ability to adapt and be flexible to meet changing requirements and needs.

How to apply

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact [e-mail].