Business Relationship Manager

Leidos Australia; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Life Days (up to 12 extra days off per

Headspace & MeQuilibrium access

>120,000 on-demand courses

Job summary

Leidos Australia is seeking a Business Relationship Manager for Mission Software Solutions in Canberra. You will act as the strategic bridge between a highly technical GEOINT delivery team and senior AGO customers, ensuring outcomes align with priorities and user needs.

Based in Canberra, the BRM role embeds with customers, shapes demand, and drives programme maturity, organisational change management and continuous improvement to enable successful transformation across AGO and Defence.

Qualifications

• Experience in relationship management, contract governance, or ICT service delivery roles.
• Experience leading or supporting Organisational Change Management initiatives in complex environments.
• Strong understanding of ICT service environments, ITIL, and performance reporting.
• Excellent communication and stakeholder engagement skills across large stakeholder groups.
• Experience with large-scale or mission-critical systems, including Geospatial Intelligence platforms.

Responsibilities

• Act as the primary liaison between service delivery teams and business divisions, ensuring alignment and strong relationships.
• Provide strategic advice on contract delivery, service expectations and business priorities to senior stakeholders.
• Support contract governance, including interpretation, variations, reporting and governance secretariat functions.
• Monitor service performance, manage escalations, and ensure issues are addressed within governance frameworks.
• Partner with Service Delivery Managers to align services with business needs and drive improvements.
• Build strategic partnerships with leaders, monitor customer satisfaction, and inform future service strategies.

Skills

Relationship management

Contract governance

ICT service delivery

Organisational Change Management

ITIL

Stakeholder engagement

Geospatial Intelligence

Government/Defence programs

Job description

Description

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Business Relationship Manager - Mission Software Solutions - Canberra | On-site

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Benefits

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way - Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters - Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits - Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact - Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future - Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More - These are just a few of the ways we invest in our people and help them thrive.

About The Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Mission Software Solutions business delivers customized and off-the-shelf software solutions to Defence, Intelligence and other Government sectors. The business also builds capabilities that can be used for a wide range of applications in both traditional and non-traditional environments; providing leadership in the advancement of technological modernisation of complex enterprises within Government.

The Opportunity

The Business Relationship Manager (BRM) is a pivotal, forward-facing role within the AGO GEO SPACES program - functioning as the strategic bridge between a large, highly technical GEOINT delivery team and senior AGO customers. Part Business Analyst, part Customer Advocate, part Change Partner, the BRM ensures that GEO SPACES capability, services and sustainment outcomes are fully aligned to customer priorities, user needs and organisational readiness.

This role sits as part of the core GEOSPACES leadership team, driving program maturity, organisational change management (OCM), strategic engagement and continuous improvement to enable successful transformation across AGO and Defence.

The BRM is expected to spend meaningful time embedded with the customer environment, building trusted relationships, shaping demand, anticipating needs, and ensuring a positive, holistic end‑to‑end customer experience.

Key Responsibilities Include

• Act as the primary liaison between service delivery teams and business divisions, ensuring clear communication, alignment, and trusted stakeholder relationships.
• Provide strategic advice on contract delivery, service expectations, and business priorities to senior stakeholders, including executives and service leaders.
• Support contract governance, including interpretation, variations, reporting, and governance committee secretariat functions.
• Monitor service performance, manage escalations, and ensure issues are addressed through established governance and relationship frameworks.
• Partner with Service Delivery Managers to align services with business needs and drive continuous improvement initiatives.
• Build strong strategic partnerships with business leaders by understanding objectives, monitoring customer satisfaction, and informing future service and business strategies.

About You

• Demonstrated experience in relationship management, contract governance, or ICT service delivery roles.
• Experience supporting or leading Organisational Change Management initiatives in complex environments.
• Strong understanding of ICT service environments, service management frameworks (e.g. ITIL), and performance reporting.
• Excellent communication, negotiation, and stakeholder engagement skills, with the ability to manage complex stakeholder groups.
• Experience working with large-scale or mission-critical systems, including Geospatial Intelligence platforms.
• Proven ability to operate within government or Defence programs, navigating governance structures, escalation pathways, and competing priorities.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, TSPV security clearance with the ability to be successful for a DISA.

What To Expect When You Apply

• An initial conversation with our Talent Acquisition team
• An interview with the hiring manager or interview panel
• Any role-specific assessment, technical discussion or customer step required for the position

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.