Business Operations Specialist

BT Group; Ipswich City; Hybrid; AUD 126,000 - 175,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP 24/7

2 weeks paid carers leave

Maternity/paternity/adoption leave - 8

Discounted BT products

Pension scheme 5% employee + 10% from

Holiday purchase scheme

Job summary

BT Group in Ipswich is seeking a Business Operations Specialist to lead a security-focused operations team. You will deliver weekly and monthly MI, drive process improvements, and ensure governance and ISO-aligned practices across BT Security.

Based in Ipswich with hybrid work (3 days in office, 2 remote), you will develop and present data-driven insights for strategic decisions, manage budgets, and mentor a team to streamline end-to-end services while upholding security standards.

Qualifications

• Proven ability to tell data stories that drive business decisions.
• Experience in financial oversight and budgeting for programs.
• Strategic thinking with a focus on business goals and outcomes.
• Strong governance, risk management and assurance practices.
• Sound decision-making under pressure with data support.

Responsibilities

• Produce and present weekly/monthly MI data for strategic use.
• Provide accurate data for customer invoicing and project status reporting.
• Lead contract and project status reporting and tracking.
• Oversee practice management reporting, including utilization and timesheet compliance.
• Maintain project integrity and align structure with finance and organisational design.

Skills

Data storytelling

Financial management

Business strategy

Governance & assurance

Decision making

Job description

Job Title: Business Operations Specialist

Req ID: 64195

Job Function: Security

Posting Start Date: 10/11/2026

Posting End Date: 20/11/2026

Division: UK Business

Job Location: GBR Ipswich ATE

Advertised Salary: Competitive Salary + Benefits

Career Grade: D

Expiry Date: 20/11/26

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You’ll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

You will lead a team to deliver Business Operations functions meeting BT Security strategic goals and objectives as defined annually.

You will be responsible for operationandcontinuity of key business processes. You will comply with assurance and governance activities meeting ISO standards and to remain legal. You will work closely with wider units within BT Security and with partners.

Lead on process improvementinitiatives,to simplifyandautomate for a more effective Business Operationsteam.

Responsiblefortheproductionand presentationofweekly/monthlyMI data reporting and presentation ofanalysisusedfor strategic and commercial decision making.

Develop and motivateyourteam; removecomplexity and resolveissues. Drive best practice, shared learning and continuous improvement to deliver exceptional end-to-endservice.

This job role is based in Ipswich. Hybrid (3 days office based & 2 days remote) Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

What You’ll Be Doing

• You will be responsible for the production and presentation of weekly/monthly/quarterly MI data reporting as required by presenting analysis used for strategic and commercial decision making.
• Responsible for providing accurate data for customer invoicing.
• Your team will provide contract and project status reporting when agreed
• Your team will be responsible for Practice Management reporting and tracking including utilization tracking and timesheet compliance.
• You will be responsible for maintaining Project integrity ensuring the structure meets organisational design and finance structure.

Essential Skills / Experience

• Data Storytelling
• Financial Management
• Business Strategy
• Governance & Assurance
• Decision Making

Desirable Skills / Experience

• Story-telling with data experience
• Stakeholder Management experience
• Data Analysis
• Relationship Building
• Business Intelligence Reporting
• Decision Making
• Business Strategy

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business - and building a stronger, more competitive BT for the future - this is your moment.