Business Operations Manager, Apple Wallets, Payments and Commerce

Apple; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Apple Australia is seeking a seasoned operations and partnerships leader based in Sydney. You will drive cross-functional programs, onboard partners to Apple Pay, and optimise partner experiences across GCANZSEA.

The role requires navigating complexity, building trusted relationships at senior levels, and delivering outcomes in a fast-moving environment. Based in the Martin Place office, you will collaborate with Business Development, Marketing, Legal and Tech teams to implement new features,

Qualifications

• Minimum of 10 years experience in operations, program management, or partner management.
• Experience in payments, fintech, or financial services preferred.
• Ability to lead cross-functional programs with multiple stakeholders.
• Strong relationships with external partners and internal teams.
• Design, implement, and improve operational processes and frameworks.
• Excellent communication and stakeholder management.
• Analytical skills to identify root causes and quantify impact.
• Outstanding organisational skills and attention to detail.

Responsibilities

• Drive cross-functional initiatives with Business Development, Technical, Marketing and Legal teams to optimise and grow existing partnerships - identifying opportunities to reduce friction and improve the user experience across Wallet services
• Lead the end-to-end onboarding of partners onto the Apple Pay platform, including program governance, cadence management with payment network operators, process design, and continuous improvement
• Build and maintain trusted relationships with partner organisations at senior and working levels, acting as a key point of contact for operational matters and ensuring partner needs are understood and addressed
• Lead the coordination and delivery of complex operational projects, managing timelines, dependencies and stakeholder alignment across internal and external teams
• Support the enablement of new platform features, and manage billing, reporting and testing activities with existing partners
• Partner with the Marketing team to review marketing material, partner app UI/UX flows and customer communications, ensuring they meet Apple standards
• Analyse operational processes, systems and tools to identify improvements - building the case for change and driving implementation

Skills

Cross-functional leadership

Stakeholder management

Operational governance

Analytical skills

Influence without authority

Communication

Organisational skills

Job description

Summary

Apple is a place where extraordinary people gather to do their best work. If you're excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.

Description

Working within the Business Operations team, you will play a central role in shaping and executing the partner experience across Greater China, Australia, New Zealand and South East Asia (GCANZSEA) as banks, financial institutions and other partners leverage Apple Pay and Wallet to deliver services to their customers.

You will lead cross-functional initiatives with Business Development, Marketing, Technical and Legal teams to strengthen and grow our existing partnerships. This includes helping to drive the implementation of new features and services across the region.

This role requires someone who can navigate complexity, build trusted relationships at multiple levels across partner organisations and internal teams, and drive outcomes in a fast-moving environment.

The role is based in Sydney at our Martin Place office.

Responsibilities

• Drive cross-functional initiatives with Business Development, Technical, Marketing and Legal teams to optimise and grow existing partnerships - identifying opportunities to reduce friction and improve the user experience across Wallet services
• Lead the end-to-end onboarding of partners onto the Apple Pay platform, including program governance, cadence management with payment network operators, process design, and continuous improvement
• Build and maintain trusted relationships with partner organisations at senior and working levels, acting as a key point of contact for operational matters and ensuring partner needs are understood and addressed
• Lead the coordination and delivery of complex operational projects, managing timelines, dependencies and stakeholder alignment across internal and external teams
• Support the enablement of new platform features, and manage billing, reporting and testing activities with existing partners
• Partner with the Marketing team to review marketing material, partner app UI/UX flows and customer communications, ensuring they meet Apple standards
• Analyse operational processes, systems and tools to identify improvements - building the case for change and driving implementation

Minimum Qualifications

• Minimum of 10 years experience in operations, program management, or partner management - ideally within payments, fintech, or financial services

Preferred Qualifications

• Demonstrated ability to lead complex, cross-functional programs with multiple stakeholders and competing priorities
• Strong track record of building and managing senior relationships with external partners and internal teams, using influence rather than authority to drive alignment
• Proven ability to design, implement, and continuously improve operational processes and frameworks
• Excellent communication and stakeholder management skills, including the ability to distil complexity into clear recommendations for senior audiences
• Sound judgement and decision-making under ambiguous or evolving conditions
• Strong analytical skills with the ability to identify root causes, quantify impact, and prioritise improvements
• Outstanding organisational skills and attention to detail, with the ability to manage multiple concurrent work-streams

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Role Number: 200682880-3957