Business Enablement Coordinator

Aia Group; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Job summary

AIA Australia is seeking a Business Enablement Coordinator to support governance, reporting, and operational excellence across the Financial Services unit. You will partner with senior leaders to coordinate board packs, manage Jira boards, and drive business performance reporting in a fast-paced environment.

The role emphasizes diary management, meeting prep, stakeholder engagement, and continuous improvement using technology.

Qualifications

• Experience providing high-level administrative and executive support within a corporate environment.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Advanced proficiency with the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Teams).
• Excellent written and verbal communication with stakeholders at all levels.
• Ability to handle confidential information with discretion and integrity.

Responsibilities

• Coordinate and manage Board reporting processes, management reporting, Jira boards, and action tracking to ensure business objectives are met.
• Support leaders with diary management, meeting preparation, agendas, presentations, communications, and stakeholder engagement activities.
• Manage the business operating rhythm, including leadership meetings, strategic workshops, planning sessions, and key stakeholder forums.
• Monitor and follow up on actions, ensuring accountability and timely completion by appropriate stakeholders.
• Build and maintain relationships with internal and external stakeholders, responding to queries and helping resolve issues efficiently.
• Assist with management information reporting, partner performance tracking, and service level monitoring.
• Support governance and operational activities including RFIs, tenders, AFSL-related requirements, professional indemnity renewals, and event management.
• Prepare meeting minutes, document outcomes, and communicate key actions and decisions effectively.
• Manage multiple priorities while maintaining accuracy, professionalism, and attention to detail.
• Identify opportunities to improve processes, leverage technology, and enhance business efficiency.

Skills

Executive support

Jira management

Stakeholder engagement

Governance

MI reporting

MS Office

Meeting minutes

Process improvement

Tools

Microsoft Office

Jira

Teams

Job description

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

Join AIA Financial Services (AIAFS) as a Business Enablement Coordinator, playing a pivotal role in supporting the smooth operation and strategic success of the business. This role offers the opportunity to work closely with AIAFS leaders, coordinating key business activities including Board reporting, Jira management, stakeholder engagement, business performance reporting, leadership forums, and strategic initiatives. You will be a trusted partner to senior leaders, helping drive operational excellence, effective governance, and continuous improvement across the business while working in a fast-paced and collaborative environment.

To Do This Successfully You Will

• Coordinate and manage Board reporting processes, management reporting, Jira boards, and action tracking to ensure business objectives are met.
• Support AIAFS leaders with diary management, meeting preparation, agendas, presentations, communications, and stakeholder engagement activities.
• Manage the business operating rhythm, including leadership meetings, strategic workshops, planning sessions, and key stakeholder forums.
• Monitor and follow up on actions, ensuring accountability and timely completion by appropriate stakeholders.
• Build and maintain strong relationships with internal and external stakeholders, responding to queries and helping resolve issues efficiently.
• Assist with management information reporting, partner performance tracking, and service level monitoring.
• Support governance and operational activities including RFIs, tenders, AFSL-related requirements, professional indemnity renewals, and event management.
• Prepare meeting minutes, document outcomes, and communicate key actions and decisions effectively.
• Manage multiple priorities while maintaining accuracy, professionalism, and attention to detail.
• Identify opportunities to improve processes, leverage technology, and enhance business efficiency.

Successful Applications Will Demonstrate

• Previous experience providing high-level administrative, coordination, executive support, or business operations support within a corporate environment.
• Strong organisational skills with the ability to manage competing priorities and deliver outcomes in a fast-paced environment.
• Advanced proficiency across the Microsoft Office Suite, including Outlook, Word, PowerPoint, Excel, and Teams.
• Excellent written and verbal communication skills with the ability to engage confidently with stakeholders at all levels.
• Strong attention to detail and the ability to handle confidential and sensitive information with discretion and integrity.
• Demonstrated initiative, sound judgement, and the ability to work independently while collaborating effectively across teams.
• Experience coordinating meetings, preparing reports and presentations, managing action registers, and supporting governance processes.
• A proactive, solutions-focused mindset with a commitment to continuous improvement and operational excellence.
• High levels of professionalism, emotional intelligence, resilience, and adaptability.
• An interest in emerging technologies and innovative ways of working.
• The ability to build strong working relationships, influence outcomes, and support strategic business objectives.
• A positive, flexible, and “can-do” attitude with a desire to contribute beyond the scope of the role when required.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?