Business Development Support Coordinator

Engineers Australia; Canberra; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Competitive remuneration

15 days personal leave

3 days life leave

Career growth opportunities

Inclusive workplace

Job summary

Engineers Australia is seeking a Business Development Support Coordinator to provide administrative and coordination support to the national Business Development Team. You will work closely with Client Managers and BD Coordinators to manage the administration of new agreements and keep systems up to date.

This fixed-term role offers an opportunity to develop in business development and account management, collaborating across client relationships, project coordination, CRM usage, and service

Qualifications

• Proven experience in administration or account management.
• Strong customer focus with a collaborative mindset.
• Excellent organizational skills and attention to detail.
• Proficient with CRM systems and MS Office.
• Ability to maintain accurate records and manage projects.

Responsibilities

• Coordinate and administer engineering credential and workforce partnership projects, ensuring delivery.
• Provide project and administrative support to National Manager, Partners, and Coordinators.
• Maintain accurate customer records in CRM systems.
• Support customer enquiries and applications by applying knowledge of membership and credential services.
• Identify process improvements and generate sales opportunities to support targets.

Skills

Administration

Account management

Customer service

Data entry

CRM systems

Microsoft Office

Tools

Salesforce

Microsoft Dynamics

MyPortal

Job description

One of our cultural mindsets is authentic dialogue and authenticity; Bring your authentic self to work at Engineers Australia! We offer meaningful, purpose-driven work. Our people work to support the engineering profession that shapes the very world we live in. With more than 144,000 members, Engineers Australia is the voice of the profession, and we need you to help us drive mutual value for our members and industry partners.

About The Role

As a Business Development Support Coordinator, you'll provide administrative and coordination support to our national Business Development Team, helping keep our client partnerships running smoothly. You'll work closely with our Client Managers and BD Coordinators to manage the administration of newly signed agreements, keep our systems and records up to date, follow up on actions and requests and support our clients throughout their partnership with Engineers Australia. This is not a traditional sales role. It's an opportunity for someone who enjoys being organised and working with people while also looking to build their skills in business development and account management. You may currently be working in an administration, coordination, customer service or support role and are ready for your next challenge. You'll join a collaborative national team and gain experience across client relationships, account management, project coordination and CRM systems. This is a 12-month fixed-term opportunity.

Location

This role can be in based in any of our offices across Australia with a preference for east coast.

In This Role You Will

• Coordinate and administer engineering credential and workforce partnership projects, ensuring successful delivery and stakeholder support.
• Provide project and administrative support to the Business Growth Team, National Manager, Business Development Partners, and Coordinators.
• Maintain accurate customer records and interactions in MyPortal, Salesforce and Microsoft Dynamics.
• Support customer enquiries and applications by applying knowledge of Engineers Australia's membership and credential services.
• Identify process improvements, conduct market research, generate sales opportunities, and follow up on membership and credential leads to support business targets.

Here’s What We’re Looking For

• Proven experience in administration or account management within a fast-paced environment, consistently achieving KPIs and business objectives.
• Strong customer focus with a positive attitude and a passion for business growth and success.
• Highly organised with excellent time management, attention to detail, and accurate data entry skills.
• Excellent verbal and written communication skills, including a professional phone manner and strong email etiquette.
• Proficient in CRM systems and Microsoft Office applications, particularly Outlook, Excel, and PowerPoint.
• Please refer to the supporting documents to review the full success profile and measures of success in this role (on our careers website)

Why work for Engineers Australia?

• People are at the heart of what we do and why we do it.
• Enjoy competitive remuneration and salary packaging that recognises your expertise and contributions
• Generous paid leave options including 15 days of Personal Leave and 3 days of Life Leave
• Achieve a healthy work-life balance with hybrid working model, ensuring your personal well-being complements your professional fulfillment
• Unlock career growth prospects, as we invest in you and provide avenues for advancement in EA.
• A diverse, inclusive, and supportive team culture that supports you to lead and achieve
• Proud AWEI Bronze Employer Award winner (2023–2029), championing a safe and inclusive workplace for LGBTQ employees.

Diversity, Inclusion And Your Privacy

Engineers Australia embraces diversity, inclusion and belonging and are committed to building a team that represents the communities that we live in and creating a safe inclusive environment for our people. We are a flexible workplace, please talk to us about your flexible working needs during our recruitment process. Our commitment to inclusivity means that we will work with you to ensure that your experience with us is accessible and welcoming. If you need any reasonable accommodation to fully participate in the job application, interview process, or to perform essential functions of the role, please know that we are here to support you. Please feel free to reach out to our Talent Team at [e-mail] , our dedicated point of contact for all accommodation-related matters. At Engineers Australia, we believe that diversity and inclusion are essential for our success. We welcome applications from everyone, including people with disabilities, mature age and young job seekers, members of the LGBTI community, Aboriginal and Torres Strait Islander people and other culturally diverse backgrounds. We look forward to welcoming candidates from all backgrounds and providing necessary support where needed to ensure a level playing field for all applicants. Please visit Engineers Australia’s website to view our Privacy Policy in relation to the collection of candidate information: https://www.engineersaustralia.org.au/privacy-policy

This position is subject to both a National Police Check and Reference Check.

Thank you for considering a career with us.