Business Development Manager NSW & ACT - Oceania Cruises

Norwegian Cruise Line Holdings Ltd.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Multi award-winning brand

Collaborative culture

Staff engagement activities

Flexible work options

Paid maternity leave

Wellness initiatives

Employee referral program

Career advancement opportunities

Diverse cruise industry experience

Job summary

Norwegian Cruise Line Holdings Ltd. in Sydney seeks a Travel Industry Sales professional to develop and execute strategies for servicing travel partners in NSW & ACT.

You will collaborate with the Marketing team to implement local programs, aiming to maximise territory sales of our luxury cruise product. The role requires 3+ years in Travel or Cruise, strong negotiation and communication skills, and the ability to travel, including evenings/weekends when needed.

Qualifications

• 3+ years’ relevant experience in Travel, Cruise or related industry.
• Ability to build credibility through product knowledge, service and problem solving.
• Proven ability to negotiate and present effectively.
• Analytical skills for revenue results, budgeting and forecasting.
• Excellent interpersonal skills for a team-based environment.

Responsibilities

• Research and source new revenue opportunities within assigned accounts to achieve sales goals.
• Retain and manage business relationships with travel agencies; maximize agency profits.
• Address travel partner needs via problem resolution with product and support teams.
• Develop an accessible plan for travel partners and maintain open communication.
• Plan and execute an annual territory sales plan for FIT and Group businesses.
• Use data and reports to craft strategic, tactical plans to achieve goals.
• Manage budget for travel, coop, supplies, ads, promotions; review monthly totals.
• Conduct seminars, famils, cruise events, trade and consumer shows as needed.
• Submit weekly sales reports in Salesforce.

Skills

Travel industry

Sales

Negotiation

Account management

Budgeting & forecasting

CRM / Salesforce

Microsoft Office

Communication skills

Marketing coordination

Education

Bachelor's degree in Business Administration, Marketing, or Tourism

Tools

Salesforce

CRM systems

Microsoft Office Suite

E-commerce channels

Job description

Fantastic role for a Travel Industry professional, to leverage your existing networks and generate new business, whilst working for a global company!

• Opportunity to represent a beautiful, luxury cruise product
• Build and maintain strong partnerships across an expansive territory
• Based in Sydney, with travel required

Our luxury brand is the world’s leading culinary and destination-focused cruise line. Offering small ship voyages to more than 600 destinations worldwide, Oceania Cruises combines immersive itineraries, exceptional cuisine and genuine hospitality in a relaxed, elegant atmosphere.

WHAT WE CAN OFFER:

• A multi award-winning brand.
• A collaborative and supportive culture, encompassed by a people-focused environment.
• Staff Engagement activities, driven by both the business and staff eg Staff Appreciation Day, Culture Day, and Chinese New Year to name a few.
• A strong focus on work/life balance, family and community through initiatives such as flexible work options, ‘Keeping in Touch’ Days, and Community Service Leave.
• An inclusive and supportive Paid Maternity Leave program.
• Wellness initiatives such as our Employee Assistance Program, Mental Health Month, Run Club and free Yoga & Pilates classes.
• Financial benefits such as a competitive remuneration package, salary sacrifice options, and our Employee Referral Program.
• A proud history of successful career pathways/advancement opportunities for staff.
• Plus….you’ll get to work in the highly diverse and exciting cruise industry, representing a modern contemporary and in-demand product offering!

WHAT THE ROLE ENTAILS - Reporting to the Director of Sales - Australia and New Zealand, this role will develop and execute strategies to maintain and service travel partner business relationships within the NSW & ACT territory. Working alongside Oceania Cruises’ Marketing team, you will implement local marketing and promotional programs to achieve and maximise territory sales objectives.

WHAT YOU'LL BE DOING:

• Research and continually source new revenue opportunities and methods within assigned accounts to achieve sales goals, utilizing customer centric sales strategies.
• Retain and maintain business relationships for each travel agency and develop personalized approach to help maximise agencies’ profits.
• Service travel partner’s needs via problem resolution utilizing knowledge of company products, services, and support from our head office sales team.
• Develop a plan to remain accessible to travel partners and maintain open communication channels.
• Plan, create and implement an annual territory sales plan to ensure achievement of assigned goals for FIT and Group businesses.
• Utilise existing data and reports to develop strategic and tactical plans for achieving territory goals.
• Manage budget within guidelines to include travel, coop, supplies, advertisement and promotions, and review the total budget at the end of each month.
• Conduct seminars, famil’s, cruise events, trade and consumer shows etc as needed.
• Submit weekly sales reports in Salesforce.

WHAT YOU’LL BRING TO THE ROLE:

• Bachelor’s degree in Business Administration, Marketing, or Tourism preferred.
• 3+ years’ relevant experience in Travel, Cruise or a related industry.
• Ability to build personal credibility by way of solid product knowledge, services, procedures, consistent follow-through and problem solving skills.
• Proven ability to implement contracts using superior negotiation and presentation skills.
• Ability to adapt quickly in changing sales environments; ability to shift priorities per business and/or territory demands.
• Analytical skills sufficient to translate revenue results and effectively manage budget and forecasting.
• Superior planning skills for developing a sales strategy and the assigned territory.
• Excellent interpersonal skills to work effectively in a team-based environment.
• Ability to travel within the field sales territory, hold a valid drivers license, and the availability to work evenings and/or weekends when required.
• Strong knowledge of Microsoft Suite, and experience/knowledge of Salesforce, CRM and e-commerce channels.

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law