Business Development Manager

7741 Wiley Apac Services Llp; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

Wiley is seeking a results-driven Sales/Account Manager in Australia to grow client engagement and drive platform adoption. You will manage client sessions, quotes, bookings, and coordinate with marketing for campaigns, while building relationships across accounts and opportunities.

The role combines sales, administration, and platform support, requiring CRM experience (Salesforce), strong communication, and a track record of meeting targets.

Qualifications

• Minimum 3 years of experience in a B2B sales, account management, or client relationship role.
• Experience using CRM platforms (Salesforce preferred).
• Strong written and verbal communication skills.

Responsibilities

• Sales/Account Management: build and grow client relationships across accounts and opportunities.
• Administration: manage client records and bookings; support platform delivery.
• Platform Administration: assist with EPIC/Intégro platform tasks and invoicing input.
• Coordinate with Marketing on newsletters and campaigns; participate in regular sales meetings.

Skills

Sales experience

Account management

CRM proficiency

Communication skills

Education

Bachelor's or higher in business/marketing/communications

Tools

Salesforce

Job description

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the role:

About Us

At Wiley, brilliant minds power infinite possibilities. For more than 200 years, our people have transformed knowledge into discoveries that shape the world - and today, they're driving what's next in science, education, and publishing. Join a team of innovators, creators, and experts whose impact reaches everywhere. With flexible benefits, a culture of curiosity and collaboration, and limitless opportunities to grow, your talent can achieve breakthroughs that matter.

Integro Learning delivers behavioral assessment tools and workplace learning programs that help organizations improve communication, leadership, and team effectiveness.

Our core offering is a talent behavior assessment toolkit, delivered through a value-added, platform-based model across leadership, HR, and organizational development sectors.

Position Overview

This role is responsible for delivering sales, account management, administrative, and platform support functions to ensure effective client engagement, smooth training delivery, and ongoing account growth.

Key Responsibilities & Duties:

• Sales/Account ManagementBuilding, maintaining and developing relationships with client account s & key contacts.
  Manage client session bookings from initial enquiry, quotes, and sourcing facilitator before handing off to training coordinator.
  Nurturing Leads to convert into Accounts and Orders.
  Maintaining and managing Accounts through Business Central and Salesforce platforms via task setting and follow up
  Nurturing open Opportunities through the stages to invoicing
  Involvement and planning of yearly sales budget and monthly targets
  Support content creation with M arketing for our monthly newsletters and campaigns
  Participate in regular sales and team meetings and provide support to team members as required
• Administration SupportManage accounts and conduct business development activities including responding to sales enquiries about the ED and 5B suite via email and phone.
  Troubleshoot issues within EPIC platform
  Update and maintain client records in Business Central and Salesforce P latform s
• Platform AdministrationAdministering platform services via the Intégro EPIC account, gathering participant information, providing quotes, issuing invitations
  Other tasks as requested by management

KEY PERFORMANCE INDICATORS

• Achievement of individual revenue and activity targets (quarterly and annual)
• Catalyst platform adoption rate across managed accounts
• Lead conversion rate (leads to accounts/orders)
• Client retention and account renewal rate
• CRM data accuracy and task completion in Business Central and Salesforce

QUALIFICATIONS AND EXPERIENCE

Required

• Minimum 3 years of experience in a B2B sales, account management, or client relationship role
• Demonstrated ability to manage a portfolio of accounts and meet sales targets
• Experience using CRM platforms (Salesforce preferred)
• Strong written and verbal communication skills

Preferred

• Familiarity with Everything DiSC, Five Behaviors, or similar behavioral assessment products
• Experience in L&D, HR consulting, or professional development industries
• Tertiary qualification in business, marketing, communications, or a related field.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learnin