Business Development Manager

Just Better Care; Perth; On-site; AUD 90,000 - 110,000; Full time

Job summary

A leading aged care provider in Perth is seeking a Business Development Manager to drive client acquisition and relationship management. The ideal candidate will have over 5 years of experience in a relevant role, focusing on community-based services. You will build strong networks and ensure high-quality onboarding experiences for clients. Flexible work hours and performance-based options available.

Benefits

Flexible work hours

Training programs

Employee Assistance Program

Weekly pay

Recognition programs

Qualifications

• 5+ years of experience in business development or intake-focused roles.
• Experience in NDIS support or case coordination within disability services.
• High-level communication skills and the ability to build strong relationships.

Responsibilities

• Build referral networks and identify new business opportunities.
• Oversee client onboarding and ensure a high-quality experience.
• Act as the primary contact during onboarding and initial service delivery.

Skills

Business Development

Client Acquisition

Negotiation

Relationship Management

Communication

Job description

Overview

Aged and Disability Support Services Full time/ Part time

$90,000 – $110,000 per year

Business Development & Client Acquisition

• Build referral networks with LACs, Support Coordinators, and healthcare professionals
• Identify new opportunities and help grow our Portfolio
• Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders
• Actively promote Just Better Care homes services, brand, and values through professional engagement, networking, and community outreach like attending expos and networking events
• Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels
• Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients
• Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies. Must be comfortable with KPI driven role
• Collaborate on the development and implementation of innovative marketing and referral initiatives
• Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals

Client On-boarding & Service Coordination

• Oversee the client on-boarding process, ensuring a seamless transition from enquiry to active service
• Guide clients and families through available service options, funding pathways, and expectations
• Provide clear documentation and handover to operational teams post-on boarding
• Ensure new clients receive a high-quality on-boarding experience that fosters long-term engagement

Client Relationship Management

• Act as the primary contact during on-boarding and early service delivery phases
• Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience
• Foster trust and rapport with clients and their families through consistent communication and professional service delivery
• Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period

Skills & Experience

• Experience in a business development or intake-focused role, NDIS support or case coordination ideally within disability services
• Minimum 5+ years of relevant experience required
• Established and/or the ability to build strong relationships with customers, case managers and other key stakeholders
• High-level communication, negotiation, and relationship-building skills
• Will give preference to candidate who has experience transitioning NDIS participants/Aged Care clients from hospital to community-based services
• Demonstrated initiative, sound judgement, and ability to work autonomously
• Experience using CRM or care management systems (desirable)
• Current driver\'s license and willingness to travel as needed

Additional

• If this sounds like the perfect opportunity for you, we would love to hear from you.
• Flexible and performance-based work options like part-time roles, casual employment, or performance-based pay are available for qualified candidates.

What We Offer

• Work the hours that suit you, so you can easily juggle life\'s other commitments
• Work close to home – Work local, and assist people in and around your own community
• Training – Grow your knowledge and skills with our training programs and online Learning Management System
• Employee Assistance Program – If you ever need additional counselling or support, we\'re always here to help
• Weekly Pay – Stay on top of your cash flow and your everyday expenses with weekly pay
• Recognition Programs – We have local and national programs in place to reward and recognise our team members
• Working with Just Better Care – Apply with Indeed

Application Details

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Questions

• Q 1. How many years\' experience do you have as a Business Development Manager?
• Q 2. How many years of people management experience do you have?
• Q 3. Do you have a current Australian driver\'s licence?
• Q 4. Do you have experience in a role which requires relationship management experience?
• Q 5. Do you have a current NDIS Worker Screening Check ?

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