Business Development Manager

IHG Hotels & Resorts; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Crowne Plaza Canberra, part of IHG Hotels & Resorts, seeks a motivated Business Development Manager to grow new sales and manage key accounts. You will drive revenue in line with the annual sales and marketing plan for Crowne Plaza Canberra and the wider IHG network.

Role involves opportunity research, pipeline management, stakeholder liaison, and attendance at industry events to generate leads and convert opportunities into revenue. Australian work rights are required.

Qualifications

• Experience in sales within hospitality or hotel industry.
• Strong understanding of the sales cycle, principles and techniques.
• Excellent communication and persuasive skills with end-to-end task drive.

Responsibilities

• Identify and develop new business opportunities to meet revenue targets.
• Manage an assigned account base to maximise short- and long-term revenue.
• Maintain up-to-date corporate, travel agency, embassy and other key contacts database.
• Support Conference and Events with reconversion and development of repeat clients.
• Attend trade shows and industry events to generate leads and represent the hotel.
• Build and maintain relationships with decision makers, influencers, and meeting planners.

Skills

Sales experience

Sales cycle knowledge

Communication

Relationship building

Revenue management systems

Delphi

Opera PMS

Tools

Delphi

Opera PMS

Job description

Crowne Plaza Canberra is looking for a motivated and relationship –driven Business Development Manager to join our team.

In this role, you will develop new sales opportunities and manage assigned account base to generate revenue and maximise performance for both the short term and long term in line with the annual business and strategic sales and marketing revenue plan for Crowne Plaza Canberra and wider IHG network

A little taste of your day to day

• Conduct opportunity research using subscribed channels and available IHG tools to identify potential new business and opportunities
• Monitor progress towards sales goals and adjust actions as necessary, this includes hotel pipeline activities
• Manage an up-to-date database of key corporate, travel agency, embassy, and high commission contacts
• Assist Conference and Events with reconversion and further development of repeat and historical clients as necessary.
• Attend and host loyalty/guest entertainment at agreed times
• Develop and maintain contact with key decision makers, key influencers, meeting planners, professional conference organisers, and other producers closely aligned to the business unit.
• Develop and maintain strong relations with stakeholders whose support, cooperation, and services are critical to the success of sales.
• Communicate client requirements and other relevant account/segment information to all relevant departments
• Ensure that all stakeholders are aware of systems, procedures and information relating to the delivery of all revenue from sales market segments.
• Attend industry trade shows, networking events, and business forums to represent the hotel and generate leads.

What We need from you:

• You must hold valid work rights in Australia.
• Previous sales experience preferred, with sound knowledge of the sales cycle, principles and techniques
• Strong eye for detail, with excellent communication and persuasive skills and the drive to see tasks through from end to end
• Working knowledge of hotel systems and revenue management practices; relevant technical certifications favoured
• Proactive, flexible approach to building and maintaining strong relationships with clients, stakeholders and senior management
• Familiarity with Sales and Revenue Management Systems (Delphi, PMS preferably Opera)

What you Can Expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life- including a full hard work to wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleague to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support and acceptance. Always welcoming different backgrounds, experiences and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle and workplace.

Join us and you’ll become part of our ever-growing global family.