Business Consultant

Oporto; Willoughby; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free food at all brands

Charity day

Birthday leave

Job summary

Oporto is seeking an Operations Partner to work with our restaurant franchisees, driving profitability and growth across a portfolio of stores. You will coach franchisees on operational standards, customer experience, people management and leadership, and lead a range of network-wide activities including new store openings.

You will travel frequently across the Oporto network, partnering with teams and franchisees to ensure brand standards, safety, and financial performance.

Qualifications

• Demonstrated experience owning a small business or working within a casual dining or quick service restaurant environment.
• Proven retail operations knowledge and commercial acumen to drive profitability.
• Experience in business partnering, coaching and supporting others in a business setting.
• Transformational leadership and coaching style.

Responsibilities

• Coach franchisees on operating standards, customer experience, people management and leadership.
• Lead operational activities across the network including new store openings.
• Review financial and operational reporting to identify trends and opportunities to drive sales and profitability.

Job description

• Never boring or slow! Work with passionate people across our restaurant network!
• Flexible working; Plan work around your life, not the other way around!
• The chicken came first and so do you! We're humans not numbers!

About Us

Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 220 restaurants across Australia and internationally. We’re passionate about our people, customers and creating flavour packed flame grilled chicken meals.

We’re serious about creating vibrant experiences and delicious food that really feeds the soul – making sure our customers feel incredible on the inside and even better on the outside… and that’s where you come in.

About the role

Working within our operations team, partner with our restaurant franchisees to improve and grow their businesses and ultimately drive profit. You’ll manage a portfolio of restaurants and support a variety of franchisees, from those just starting to large-scale multi-site owners. This is a hands-on role working side by side with team members and Franchisees in restaurants.

You will coach our franchisees on all aspects of their restaurant, including operational standards, customer experience, people management and leadership, sales and profitability, workplace health and safety, and business planning.

You'll also lead a range of operational activities across the network, including new store openings, and you will be a key driver towards brand success.

NB: This role requires frequent travel across the Oporto restaurant network

Key Activities Include:

Commercial and Operational Support:

• Reviewing financial and operational reporting of restaurants to identify trends and opportunities to drive sales.
• Leveraging commercial and operational knowledge to drive restaurant profitability.
• Identifying risks and ensuring restaurants are safe and compliant with brand standards and regulatory requirements.

Coaching and Leadership:

• Driving business growth, operational excellence and profitability through franchisee development.
• Coaching and leadership support for restaurant teams and franchisees.

Brand and Customer Champion:

• Role modelling and advocating brand values, behaviours and standards.
• Championing a customer-centric approach across the business.
• Supporting communications and activities across the restaurant network, including new store openings.

About You

• Demonstrated experience owning a small business or working within a casual dining or quick service restaurant (QSR) environment.
• Proven retail operations knowledge and commercial acumen in identifying trends, opportunities and challenges to drive profitability and operational excellence.
• Previous experience in business partnering, coaching and supporting others in a business setting.
• Supportive and transformational leadership and coaching style.
• Previous experience in multi-site management.

We offer:

• Free food at all our brands cause don’t we all love chicken!
• Paid Good Deed day supporting a charity that means something to you.
• Extra day of leave in your birthday month to celebrate.

Never boring or slow, you'll work with passionate people, gaining skills and building friendships you can carry with you for the rest of your life.

And when you're part of Oporto, you're part of Craveable Brands, a national team that offers career opportunities far beyond your local restaurant.

We truly believe that bringing together people from diverse backgrounds is key to our ability to continue to grow and do our best work. That’s why we want you to apply even if you don’t think you tick all the boxes – we’re looking for many different skills and abilities to build our culture.