Business Change Analyst and Transformation - Policy, Programs and Engagement

Chandler Macleod Group; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Agency, a national government organisation delivering major digital transformation initiatives across Australia, seeks a Business Change Analyst in Brisbane. The role focuses on helping stakeholders understand, prepare for, and adopt new systems, processes, and ways of working within a fast-paced team.

Reporting to the National Program Delivery team, the Change Analyst will provide analysis, coordination, and support for change management activities to ensure successful implementation and

Qualifications

• Experience within government, healthcare, or large-scale transformation environments.
• Qualifications or certifications in Change Management, Project Management, Business Analysis, Agile, PRINCE2, Prosci, PMP, Scrum, or related disciplines.
• Experience supporting technology or system implementation projects.
• Understanding of change management methodologies, stakeholder readiness, and adoption principles.
• Experience supporting change management, project delivery, business improvement, or digital transformation initiatives.
• Strong stakeholder engagement and relationship management skills.
• Experience analysing data, stakeholder feedback, and business information to support decision‑making.
• Strong written and verbal communication skills.
• Experience preparing reports, presentations, briefing papers, and stakeholder communications.
• Strong organisational and coordination skills with the ability to manage competing priorities.
• Ability to build effective working relationships with internal and external stakeholders.
• Strong attention to detail and problem-solving capability.
• Baseline Security Clearance Required

Responsibilities

• Conduct change impact assessments to understand stakeholders and processes.
• Identify and analyse stakeholder groups, needs, and adoption barriers.
• Support planning and delivery of change management across projects.
• Coordinate stakeholder engagement and communications.
• Gather and analyse feedback, data, and insights for decision-making.
• Monitor stakeholder readiness and adoption outcomes.
• Track and report project progress, risks, issues, and change activities.
• Identify and escalate implementation risks and barriers to adoption.
• Prepare reports, briefings, and stakeholder communications.
• Work closely with project teams to support implementation and transition.

Skills

Change management

Project management

Business analysis

Agile

PRINCE2

PMP

Scrum

Stakeholder engagement

Data analysis

Communication

Education

Certification in Change Management

Project Management Certification

Business Analysis Certification

Agile Certification

PRINCE2 Certification

Prosci

PMP Certification

Scrum Certification

Job description

Business Change Analyst and Transformation - Policy, Programs and Engagement

The Agency is a national government organisation responsible for delivering major digital transformation initiatives that improve the way services are accessed and delivered across Australia. Working closely with government, industry, healthcare providers, and consumers, the Agency leads programs that drive innovation, improve service delivery, and support better outcomes for Australians.
The Agency offers a collaborative and inclusive work environment where employees are encouraged to contribute ideas, build strong stakeholder relationships, and deliver meaningful outcomes through large-scale national reforms.

About the Team

The National Program Delivery team is responsible for implementing a diverse portfolio of nationally significant programs and projects. The team works across multiple stakeholders to support the successful delivery of digital initiatives, business improvements, and reform activities.
The team operates in a highly collaborative environment, partnering with business areas, government stakeholders, delivery partners, and industry representatives to ensure change is effectively managed and implemented.

About the Role
The Change Analyst supports the successful delivery of large-scale digital transformation programs and projects. Reporting within a fast-paced and collaborative environment, the role focuses on helping stakeholders understand, prepare for, and adopt new systems, processes, and ways of working.
Working closely with project teams, business areas, and external stakeholders, the Change Analyst provides analysis, coordination, and support across a range of change management activities to ensure successful implementation and adoption of key initiatives.
This is an excellent opportunity for a candidate who enjoys stakeholder engagement, problem-solving, data analysis, and supporting organisational change.
.
Key Responsibilities

• Conduct change impact assessments to understand how initiatives affect stakeholders, business processes, and service delivery.
• Identify and analyse stakeholder groups, their needs, and potential barriers to adoption.
• Support the planning and delivery of change management activities across multiple projects and programs.
• Coordinate stakeholder engagement and communication activities.
• Gather and analyse feedback, data, and insights to support decision-making and implementation planning.
• Monitor stakeholder readiness and adoption outcomes.
• Track and report on project progress, risks, issues, and change activities.
• Identify and *escalate* implementation risks and barriers to adoption.
• Prepare reports, briefings, presentations, and stakeholder communications.
• Work closely with project teams and stakeholders to support successful implementation and transition activities.

About the company:

The Agency is a national government organisation responsible for delivering major digital transformation initiatives that improve the way services are accessed and delivered across Australia. Working closely with government, industry, healthcare providers, and consumers, the Agency leads programs that drive innovation, improve service delivery, and support better outcomes for Australians.
The Agency offers a collaborative and inclusive work environment where employees are encouraged to contribute ideas, build strong stakeholder relationships, and deliver meaningful outcomes through large-scale national reforms.

About the Team

The National Program Delivery team is responsible for implementing a diverse portfolio of nationally significant programs and projects. The team works across multiple stakeholders to support the successful delivery of digital initiatives, business improvements, and reform activities.
The team operates in a highly collaborative environment, partnering with business areas, government stakeholders, delivery partners, and industry representatives to ensure change is effectively managed and implemented.

About the Role
The Change Analyst supports the successful delivery of large-scale digital transformation programs and projects. Reporting within a fast-paced and collaborative environment, the role focuses on helping stakeholders understand, prepare for, and adopt new systems, processes, and ways of working.
Working closely with project teams, business areas, and external stakeholders, the Change Analyst provides analysis, coordination, and support across a range of change management activities to ensure successful implementation and adoption of key initiatives.
This is an excellent opportunity for a candidate who enjoys stakeholder engagement, problem-solving, data analysis, and supporting organisational change.
.
Key Responsibilities

• Conduct change impact assessments to understand how initiatives affect stakeholders, business processes, and service delivery.
• Identify and analyse stakeholder groups, their needs, and potential barriers to adoption.
• Support the planning and delivery of change management activities across multiple projects and programs.
• Coordinate stakeholder engagement and communication activities.
• Gather and analyse feedback, data, and insights to support decision-making and implementation planning.
• Monitor stakeholder readiness and adoption outcomes.
• Track and report on project progress, risks, issues, and change activities.
• Identify and *escalate* implementation risks and barriers to adoption.
• Prepare reports, briefings, presentations, and stakeholder communications.
• Work closely with project teams and stakeholders to support successful implementation and transition activities.

You Must Have

• Experience within government, healthcare, or large-scale transformation environments.
• Qualifications or certifications in Change Management, Project Management, Business Analysis, Agile, PRINCE2, Prosci, PMP, Scrum, or related disciplines.
• Experience supporting technology or system implementation projects.
• Understanding of change management methodologies, stakeholder readiness, and adoption principles.
• Experience supporting change management, project delivery, business improvement, or digital transformation initiatives.
• Strong stakeholder engagement and relationship management skills.
• Experience analysing data, stakeholder feedback, and business information to support decision‑making.
• Ability to identify risks, issues, and implementation challenges and contribute to practical solutions.
• Strong written and verbal communication skills.
• Experience preparing reports, presentations, briefing papers, and stakeholder communications.
• Strong organisational and coordination skills with the ability to manage competing priorities.
• Ability to build effective working relationships with internal and external stakeholders.
• Strong attention to detail and problem-solving capability.
• Baseline Security Clearance Required

Benefits:

• ASAP start (pending Federal Police Clearance)
• 12-month assignment with possibility of extension
• Location: Brisbane, Canberra, Sydney

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.