Business Analyst

Fort Knox Self Storage; Melbourne; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Staff discount on storage facilities &

Birthday off

Community leave incentives

Collaborative and inclusive culture

Job summary

Fort Knox Self Storage is seeking a commercially minded Business Analyst in Malvern. You will transform data into actionable insights to support senior leaders in strategic decisions, identify efficiency opportunities, and champion technology-led solutions.

The role requires a Master’s in Business Analytics and at least 3 years’ experience, ideally with AI and self-storage exposure. On-site work five days a week with a dynamic growth agenda.

Qualifications

• Master's degree in Business Analytics is essential.
• Minimum 3 years of experience in a related field, with >1 year as a business analyst.
• Experience in the self-storage industry is preferred.
• Proven experience in AI adoption and implementation.

Responsibilities

• Collaborate with stakeholders to develop in-depth analyses and documentation.
• Engage with senior leadership to understand goals and provide insights.
• Model and map business processes for improvements and cost reductions.
• Review market data to inform strategy and performance.
• Propose solutions to senior management with clear implementation steps.
• Access and analyse data from multiple sources to identify impacts on the business.
• Monitor external developments and assess their usefulness.
• Assist in financial analysis and cost/benefit evaluations for initiatives.
• Prepare reports, board materials, and dashboards for various levels.
• Oversee new technology implementations to improve processes.
• Support data integrity through governance of database specs.
• Work on-site five days per week with project teams.

Skills

Analytical Skills

Data Analysis Tools

Stakeholder Engagement

Influence Skills

Problem Solving

Decision Making

Communication

Project Management

Accountability

Education

Master's degree in Business Analytics

3+ years experience in related field

Experience in self-storage industry preferred

Experience in AI adoption and implementation

Tools

SQL

Excel

Python

Tableau

Power BI

CRM tools

Job description

At Fort Knox Self Storage, we're more than just a place to store your belongings — we help people navigate life's transitions with confidence. With over 30 years of industry experience, a growing national footprint, and backing from one of the world's largest investment firms, we're combining deep industry expertise with a strong focus on technology, operational excellence, and innovation.

With 11 storage facilities across Melbourne and ambitious expansion plans underway, Fort Knox is entering an exciting phase of growth. Our success is driven by a team of passionate, customer-focused professionals who are committed to delivering exceptional service and smarter business outcomes.

We are seeking a commercially minded Business Analyst to join our team in Malvern, reporting directly to the Managing Director.

This is a high-impact role where you'll transform data into actionable insights, helping senior leaders make informed strategic decisions. You'll identify opportunities to improve operational efficiency, streamline processes, drive cost‑saving initiatives, and champion technology‑led solutions that create measurable business value.

Responsibilities:

• Collaborative Analysis: Collaborate with various stakeholders within the organization to develop in-depth analyses and documentation. Effective communication with all teams is essential.
• Engaging with Senior Leadership: Interact with senior members of the organization, including institutional investors, to understand their goals and desired outcomes. Provide insights and reporting to aid decision-making within the organisation.
• Process Optimization, Modelling and Mapping: Identify and implement opportunities for improving business systems and enhancing management information. This may involve process optimization and cost reduction. Create and document process flows, defining decision nodes and nominating roles and responsibilities within the organization. Model business processes and identify areas for process improvements. Utilize data modelling techniques to enhance organizational efficiency.
• Market Analysis: Review and analyse market data, trends, and internal processes to draw logical conclusions that can enhance business performance.
• Solutions Proposal: Propose solutions to senior management, clearly outlining suggested changes and steps involved while keeping them updated on progress.
• Data Analysis: Access data from various sources to analyse key themes and identify potential impacts on the business.
• External Awareness: Keep an eye on external developments and emerging issues that could affect the business and contribute to evaluating their impact or usefulness.
• Financial Analysis: Provide analytical assistance in the development and implementation of business opportunities, including capital and operating expenditure analysis.
• Cost/Benefit Analysis: Model assumptions and perform cost/benefit and yield on cost analysis for major initiatives to determine project viability and expected benefits.
• Reporting: Prepare periodic and ad-hoc reports, formal board materials, and financial reports as required. Create impactful reports, charts, and dashboards for various functional levels.
• Technology Implementation: Oversee the implementation of new technology and systems to improve business processes.
• Data Integrity: Contribute to the approval process for database specifications to ensure data integrity and adherence to standards and protocols.
• 13. Ability and willingness to work on‑site 5 days per week, collaborating closely with stakeholders and project teams to support business analysis and project delivery.

What experience is essential for you to bring to Fort Knox Self Storage:

• A Master's degree in Business Analytics is essential.
• A minimum of 3 years of experience in a related field, with more than 1 year experience as a business analyst. Experience in the self‑storage industry is preferred and will be highly regarded.
• Proven experience in AI adoption and implementation, with a demonstrated ability to translate AI capabilities into practical business solutions and measurable business outcomes.
• Experience in digital marketing and the construction industry is highly desirable.
• Proven experience in developing and validating business case assumptions, conducting cost‑benefit and Yield on Cost analyses, and assessing the financial viability, feasibility, and expected benefits of major business initiatives to support data‑driven decision‑making.

Skills and Competencies:

• Analytical Skills: Strong analytical skills to analyse data, documents, and workflows to provide problem‑solving solutions.
• Data Analysis Tools, Technical Knowledge and Awareness: Proficiency in data analysis tools/software such as SQL, Excel, Python, as well as data visualization tools like Tableau and Power BI. Awareness of existing technology platforms and emerging technologies. Good working knowledge of programming languages and CRM tools.
• Stakeholder Engagement: Ability to work closely with colleagues and stakeholders to understand critical business requirements.
• Influence Skills: Strong influential skills to work with a broad range of stakeholders.
• Problem Solving: Creative thinking and collaborative problem‑solving skills.
• Decision Making: Ability to make informed decisions, prioritize tasks, and assess viable solutions.
• Communication: Excellent interpersonal and communication skills, both written and oral.
• Project Management: High‑level project management skills to handle projects from start to finish.
• Accountability: Ability to hold oneself and others accountable for outcomes and commitments.

Benefits of being part of the Fort Knox Team:

• Rewards and recognition through a competitive salary package
• Opportunities for professional development and growth
• Generous Staff Discount on Storage Facilities & Merchandise.
• Your Birthday off!
• Community leave incentives.
• A collaborative and inclusive work environment & exceptional company culture.
• Here at Fort Knox we offer a collaborative and inclusive work environment & exceptional company culture. Winner of Diversity@Work & Work / Life Balance Award's, Fort Knox Self Storage constantly focuses on innovation while providing a unique and supportive company culture, we like to encourage and reward our team offering additional motivational & training workshops and group participation in charity events!
• Fort Knox Self Storage is committed to building a diverse and inclusive environment for everyone. We value the unique backgrounds, experiences, and contributions that each person brings to our business. We provide equal opportunities to all employees and applicants and encourage all qualified applicants from different backgrounds, ethnicity, faith, sexual orientation, and abilities, to apply.
• This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

To learn more about Fort Knox Self storage, please visit https://www.fortknoxselfstorage.com.au/