Business Analyst

Talent; City of Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a detail-oriented Business Analyst for a pivotal role in operational readiness for technology uplift programs in the public sector. This position, based in Brisbane, offers an initial contract of 12 months with the potential for extensions. Ideal candidates will have a strong background in large-scale ICT projects and experience with ITIL4 and ServiceNow.

Qualifications

• Experience as a Business Analyst in IT-enabled or service transition projects.
• Strong understanding of ITSM practices.
• Experience supporting business readiness and cutover activities.

Responsibilities

• Identify and document operational readiness gaps across people, process, and technology.
• Facilitate workshops to validate operational requirements.
• Map current and future state workflows.

Skills

Analytical skills

Documentation skills

Process mapping

Stakeholder engagement

Tools

ITIL4

ServiceNow

Job description

Location: Brisbane
Contract: Initial 12 months + possible extensions
Rate: $1000 Including Superannuation - Day Rate Contract

Join a high-profile transformation program delivering critical network and service modernisation across a complex, national environment. This is an excellent opportunity for a skilled Business Analyst to play a pivotal role in ensuring operational readiness for a significant technology uplift programs in the public sector.

About the Role

As the Business Analyst (Operational Readiness), you will support the successful transition of new technology and services into business-as-usual operations. Working within a collaborative and high-performing team, you'll analyse business processes, document operational requirements, and ensure people, processes, and technology are aligned for seamless go-live and post-implementation outcomes.

Key Responsibilities

• Collaborate with cross-functional teams to identify and document operational readiness gaps across people, process, and technology.
• Facilitate workshops to validate operational requirements, including SOPs, SLAs, and escalation processes.
• Map current and future state workflows to ensure a smooth transition to BAU.
• Support the development of operational use cases, readiness checklists, and success criteria.
• Partner with Change Managers to assess operational impacts and identify training and documentation needs.
• Contribute to testing, service transition, and handover planning to ensure operational teams are fully prepared at go-live.

About You

You're a proactive and detail-oriented Business Analyst with proven experience supporting large-scale ICT or service transition programs. You have a strong understanding of ITSM practices and operational readiness within complex environments.

Essential skills and experience:

• Demonstrated experience as a Business Analyst in IT-enabled or service transition projects.
• Strong analytical, documentation, and process mapping skills (e.g., BPMN, workflow design).
• Experience with ITIL4, CMDB, ServiceNow, or similar service management platforms.
• Proven stakeholder engagement skills across both technical and operational teams.
• Experience supporting business readiness, cutover, or service transition activities.

Highly regarded:

• BABOK certification or equivalent experience.
• Experience in environments with managed service providers or vendor-operated models.
• Familiarity with enterprise-scale digital transformation programs.