Business Analyst

Centorrino-Technologies-1; Brisbane; On-site; AUD 129,000 - 166,000; Full time

Job summary

Centorrino Technologies is seeking an experienced Business Analyst to support a large-scale digital platform within a government environment. You will gather and translate business requirements, model current and future state processes, and collaborate with stakeholders to drive digital transformation and improved customer experiences in Brisbane.

This contract role commences ASAP through to 30 June 2027 and is based in Brisbane, predominantly onsite with potential flexibility.

Qualifications

• Experience delivering digital transformation and ICT improvement initiatives.
• Strong BA skills in elicitation, documentation, validation and management.
• Experience facilitating stakeholder workshops and requirement gathering.
• Experience with process models, customer journeys, use cases and user stories.

Responsibilities

• Understand current-state processes and customer journeys with stakeholders.
• Facilitate workshops and interviews to elicit and document requirements.
• Analyse applications for functional and non-functional needs.
• Develop current/future state process models and use cases.
• Identify opportunities to simplify and improve services.
• Collaborate with solution architects and developers to translate requirements.
• Support design, traceability, impact assessments and change management.
• Contribute to testing, UAT, business readiness and release planning.
• Support incident management and continuous improvement.
• Build cross-functional relationships to align solutions with needs.

Skills

Business analysis

Requirements elicitation

Stakeholder workshops

Process modelling

Use cases

User stories

Cloud platforms

CRM platforms

Governance & security

Tools

Dynamics 365

Job description

At Centorrino Technologies (CT), we're more than just tech— we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

We are seeking an experienced Business Analyst to support the enhancement, optimisation and ongoing delivery of a large-scale digital platform within a complex government environment. This role will focus on driving digital service improvements, streamlining business processes and enhancing customer experiences while ensuring technology solutions align with evolving business and operational needs.

Working closely with business stakeholders, product owners, service owners and technical teams, you will play a key role in identifying improvement opportunities, gathering and translating business requirements, and supporting the successful delivery of digital transformation and continuous improvement initiatives.

This is a contract opportunity commencing ASAP through to 30 June 2027, based in Brisbane, QLD, with the role primarily onsite.

What You'll Do

• Engage with business stakeholders to understand current-state processes, customer journeys, forms and service delivery requirements.
• Facilitate workshops, interviews and stakeholder sessions to elicit, analyse and document business requirements.
• Analyse existing applications and identify functional, non-functional, reporting, security and integration requirements.
• Develop current-state and future-state business process models, use cases, user stories and detailed requirements documentation.
• Identify opportunities to simplify, standardise and improve customer-facing digital services and business processes.
• Collaborate with solution architects, developers and technical specialists to translate business requirements into effective technical solutions.
• Support solution design, requirements traceability, impact assessments and change management throughout project delivery.
• Contribute to testing, user acceptance, business readiness, release planning and transition activities.
• Support incident and problem management activities and identify opportunities for continuous improvement.
• Build strong relationships across business and technical teams to ensure solutions align with operational needs and strategic objectives.

What You'll Bring

• Demonstrated experience as a Business Analyst delivering digital transformation, application enhancement or ICT improvement initiatives.
• Strong business analysis skills, including requirements elicitation, documentation, validation and management.
• Proven experience facilitating stakeholder workshops, interviews and requirements gathering activities.
• Experience developing business process models, customer journey maps, use cases, user stories and requirements specifications.
• Understanding of cloud-based digital platforms, enterprise applications and system integrations.
• Experience with Microsoft Dynamics 365 or similar CRM and enterprise business platforms.
• Ability to analyse complex business processes and identify opportunities for service improvement, process optimisation and enhanced customer experience.
• Strong stakeholder engagement and communication skills, with the ability to collaborate effectively across business and technical teams.
• Experience supporting solution design, testing, user acceptance, business readiness and implementation activities.
• Strong analytical and problem-solving skills, with the ability to manage competing priorities and deliver practical outcomes.
• Experience working within government or large enterprise environments, with an understanding of governance, information security and regulatory requirements.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.