Business Analyst

Centorrino Technologies Pty Ltd.; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

Cost-price tech

Team events

Job summary

Centorrino Technologies Pty Ltd seeks an experienced Business Analyst to support a large-scale digital platform for a government environment, delivering digital service improvements and streamlined processes from Brisbane, with the role primarily onsite. The contract runs ASAP through to 30 June 2027.

You will collaborate with business stakeholders, product owners and technical teams to elicit requirements, model processes, and ensure governance, security and regulatory needs are met to support

Qualifications

• Experience delivering digital transformation or ICT improvements.
• Elicitation, validation and management of requirements.
• Facilitating stakeholder workshops and interviews.
• Modeling business processes, customer journeys and use cases.
• Understanding cloud-based platforms and system integrations.
• Experience with CRM/ERP platforms such as Dynamics 365.
• Ability to analyze complex processes and identify improvement opportunities.
• Strong stakeholder communication across business and technical teams.
• Experience in government or large enterprises with governance and security awareness.

Responsibilities

• Engage with business stakeholders to understand current-state processes and service delivery requirements.
• Facilitate workshops, interviews and sessions to elicit and document requirements.
• Analyse applications to identify functional, non-functional and integration needs.
• Develop current-state and future-state models, use cases and user stories.
• Translate requirements into technical solutions with architects and developers.
• Support design, traceability, testing, UAT and change activities.
• Contribute to testing, business readiness and release planning.
• Support incident and problem management and continuous improvement.

Skills

Business analysis

Requirements elicitation

Stakeholder workshops

Process modelling

Cloud platforms

Dynamics 365

Governance & security

Regulatory compliance

Stakeholder engagement

Testing & UAT

Tools

Dynamics 365

Job description

At Centorrino Technologies (CT), we're more than just tech— we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

We are seeking an experienced Business Analyst to support the enhancement, optimisation and ongoing delivery of a large-scale digital platform within a complex government environment. This role will focus on driving digital service improvements, streamlining business processes and enhancing customer experiences while ensuring technology solutions align with evolving business and operational needs.

Working closely with business stakeholders, product owners, service owners and technical teams, you will play a key role in identifying improvement opportunities, gathering and translating business requirements, and supporting the successful delivery of digital transformation and continuous improvement initiatives.

This is a contract opportunity commencing ASAP through to 30 June 2027, based in Brisbane, QLD, with the role primarily onsite.

What You'll Do

• Engage with business stakeholders to understand current-state processes, customer journeys, forms and service delivery requirements.
• Facilitate workshops, interviews and stakeholder sessions to elicit, analyse and document business requirements.
• Analyse existing applications and identify functional, non-functional, reporting, security and integration requirements.
• Develop current-state and future-state business process models, use cases, user stories and detailed requirements documentation.
• Identify opportunities to simplify, standardise and improve customer-facing digital services and business processes.
• Collaborate with solution architects, developers and technical specialists to translate business requirements into effective technical solutions.
• Support solution design, requirements traceability, impact assessments and change management throughout project delivery.
• Contribute to testing, user acceptance, business readiness, release planning and transition activities.
• Support incident and problem management activities and identify opportunities for continuous improvement.
• Build strong relationships across business and technical teams to ensure solutions align with operational needs and strategic objectives.

What You'll Bring

• Demonstrated experience as a Business Analyst delivering digital transformation, application enhancement or ICT improvement initiatives.
• Strong business analysis skills, including requirements elicitation, documentation, validation and management.
• Proven experience facilitating stakeholder workshops, interviews and requirements gathering activities.
• Experience developing business process models, customer journey maps, use cases, user stories and requirements specifications.
• Understanding of cloud-based digital platforms, enterprise applications and system integrations.
• Experience with Microsoft Dynamics 365 or similar CRM and enterprise business platforms.
• Ability to analyse complex business processes and identify opportunities for service improvement, process optimisation and enhanced customer experience.
• Strong stakeholder engagement and communication skills, with the ability to collaborate effectively across business and technical teams.
• Experience supporting solution design, testing, user acceptance, business readiness and implementation activities.
• Strong analytical and problem-solving skills, with the ability to manage competing priorities and deliver practical outcomes.
• Experience working within government or large enterprise environments, with an understanding of governance, information security and regulatory requirements.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.