Business Advisor - Inside Sales

Ultipro; Australia; Remote; AUD 65,000 - 96,000; Full time

Benefits offered by this job

Permanent WFH

Growth opportunities

Performance-based pay

Career progression

Team support

Job summary

Thryv is hiring for a permanent, work-from-home Inside Sales role across Australia and New Zealand. Manage a full sales cycle over phone and video, growing existing Thryv customers and new prospects, while achieving monthly targets.

The role offers flexible WFH setup, with a strong growth trajectory within a growing business. You will be part of a high-performing team with coaching and support, able to work autonomously from home and contribute to a scalable growth story across regional

Qualifications

• Proven track record in inside sales or account management.
• Ability to manage full sales cycle from prospecting to close from home.
• Strong communication and relationship-building via phone/video.

Responsibilities

• Make outbound and inbound calls to grow and retain accounts in the current portfolio and new prospects.
• Manage the full sales cycle from first contact and qualification to close and onboarding handover.
• Upsell and cross-sell relevant Thryv digital marketing solutions to existing customers.
• Hit monthly sales targets and contact centre KPIs consistently.
• Maintain accurate pipeline records and report results to the Account Director.
• Collaborate with internal teams to ensure a smooth onboarding experience for new clients.
• Stay informed on Thryv product updates and SMB market trends.

Skills

Account management

Inside sales

Telesales

Pipeline management

Self-motivation

Job description

Australia Wide, Work from Home | Full-time | Permanent WFH

Job code: S21198AU

Before you read any further, answer these five questions honestly.

Q1. Do you have a strong track record in inside sales, telesales or phone-based account management?

YES - You have done this before and your numbers back you up. You know how to build relationships over the phone and you are proud of what you are delivering.

NO - If you are new to phone-based sales this role will be a stretch. We need someone who can hit the ground running from a home office from day one.

Q2. Can you manage the full sales cycle from prospecting through to close, completely from home?

YES - You know how to run your own pipeline and manage your day without someone standing over you. You do not need to be micro-managed to perform. You have the structure and discipline to get results from home and you have proved it before.

NO - If you need an office environment or a manager close by to stay on track, this probably is not the right fit. This role is built for people who thrive independently.

Q3. Does a total package of $95.8K with a guaranteed 50% OTE for your first three months work for you?

YES - Your secured package is base $65K plus 12% super $7.8K plus $23K OTE. The first three months come with a guaranteed 50% OTE so you can settle in without financial pressure. After that your effort drives your income.

NO - If you need a higher base to commit, we understand. This role rewards performance, not tenure.

Q4. Are you genuinely comfortable building rapport and trust entirely over the phone and video?

YES - You are not relying on body language or in-person chemistry. You know how to make a real connection in the first 30 seconds of a call and keep clients coming back.

NO - If you find phone-only relationship building difficult, a field-based role like our BDM or Sales Account Manager positions may be a better fit.

Q5. Do you live regionally, rurally or face a long commute that is eating into your day?

YES - This role was built for exactly that situation. Permanent WFH, no office, no commute, and a career with a genuinely growing business. Your location is not a barrier here, it is irrelevant.

NO - Not regional? No problem. This role is open to anyone in Australia who meets the brief. The WFH setup works wherever you are.

Still reading? Good. Here is everything you need to know.

Thryv has been helping local businesses compete for over 125 years, from print directories to an AI-powered platform built to grow small businesses through digital marketing. The businesses we work with are the plumber trying to get found on Google, the salon owner who never has time to follow up, the family restaurant competing against chains with bigger budgets.

We give them the tools to compete. And we give the people who work here a career worth having. Our culture runs on accountability, genuine relationships and doing the right thing. We take ownership, back each other and when it goes well, we celebrate it properly.

THE OPPORTUNITY

Be part of the growth story

Thryv is in a major growth phase across Australia and New Zealand, with 36 roles currently open and a further 40 to 50 positions coming. The Inside Sales team is at the heart of that growth. This is not a role you join and wait for things to happen. You are joining at exactly the right moment, with real opportunity to grow with the business as it scales.

This is a permanent, full-time work-from-home role. You are not expected in an office. You are not tied to a capital city. Whether you are in regional Victoria, rural Queensland, a coastal town or a suburb with a long commute, if you have a strong sales and account management background and a good internet connection, this role works for you.

You will manage the full sales cycle over the phone and video, reaching out to existing Thryv customers and new prospects, growing accounts, closing deals and hitting monthly targets. You will have the structure of a high-performing team behind you with the autonomy to manage your day from your own space.

Already doing great account management work but spending two hours a day in the car? This role was built for you.

WHAT YOU'LL BE DOING

• - Making outbound and inbound calls to existing Thryv customers and new prospects to grow and retain accounts
• - Managing the full sales cycle from first contact and qualification through to close and onboarding handover
• - Upselling and cross-selling relevant Thryv digital marketing solutions to an existing customer portfolio
• - Hitting monthly sales targets and contact centre KPIs consistently
• - Maintaining accurate pipeline records and reporting results to your Account Director
• - Collaborating with internal teams to ensure a smooth experience for new clients
• - Staying sharp on Thryv product updates and what is happening in the SMB market

YOU'LL DO WELL HERE IF...

• - You have a proven track record in account management, inside sales or telesales and your numbers back it up
• - You have managed the full sales cycle before, from prospecting and qualifying through to close
• - You build genuine rapport over the phone, clients trust you and look forward to your calls
• - You are highly self-motivated and thrive working independently from home without being managed
• - You are organised, disciplined and know how to manage a pipeline and hit targets consistently
• - You live regionally, rurally or face a long commute and want a permanent WFH role that plays to your strengths
• - You understand the SMB market and can speak to business owners plainly about tools that help them

WHAT'S ON OFFER

Total package $95.8K at OTE

50% OTE guaranteed for your first three months. Targets are real and attainable.

Performance pays here. The harder you work, the more you earn.

• - Genuinely permanent WFH: No office, no commute, no compromise, wherever you are in Australia
• - Be part of the growth story: 36 roles open now with 40 to 50 more coming, join at the right moment
• - Purpose with every call: Real solutions for real businesses, you will believe in what you are selling
• - Performance pays: Your effort drives your income, the harder you work the more you earn
• - Career pathways: Thryv is growing fast and promoting from within, your timing is right
• - A team behind you: Full structure, coaching and support even when you are working from home

RECRUITMENT TIMELINE

We recruit on a rolling basis, with strong candidates shortlisted and interviewed as applications come in.

Next IST commencement: Monday 9 November 2026, our final intake for 2026. Spots are limited and this is your last chance to start with us this year, so if you're ready, don't wait to apply.

Following intake: February/March 2027 (dates to be confirmed).

WHAT HAPPENS NEXT

If your application is progressed you will receive an invitation to complete a HireVue video interview. Keep an eye on your inbox as you will have 24 hours to complete it once the link is sent. It is three questions, two minutes each, and it is your chance to show us who you are before we meet.

Ready to be part of the growth story?