Brisbane Chiller Services Team Lead – HVAC

Johnson Controls, Inc.; Melbourne; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Relocation to Brisbane

Career development

World-class training

Competitive remuneration

Supportive team culture

Job summary

Johnson Controls in Brisbane is seeking an experienced Service Team Manager to lead our Chiller Services team. You will oversee day-to-day service delivery, manage a team of technicians, apprentices, and a Service Delivery Manager, and drive excellence while maintaining safety and quality.

This role offers relocation support to Brisbane, exposure to a growing portfolio across Queensland, and opportunities for leadership development within a global leader.

Qualifications

• Leadership experience in HVAC, Refrigeration or Chiller industries.
• Strong knowledge of chiller systems and controls.
• Proven ability to lead teams and deliver results.
• Excellent communication and stakeholder management.
• Strong commercial acumen, planning and problem solving.
• Organisational skills with attention to detail.
• Ability to thrive in a fast-paced environment with safety focus.

Responsibilities

• Lead, coach, and inspire a high-performing service team to achieve operational and financial objectives.
• Drive operational excellence across the Chiller Service business.
• Manage service delivery performance, maintenance schedules, contract execution, and budget outcomes.
• Review customer accounts to identify opportunities for growth, profitability, and enhanced service delivery.
• Oversee backlog management, estimating activities, contract renewals, and onboarding processes.
• Manage workforce planning, technician utilisation, labour forecasting, and materials allocation.
• Support the ongoing development of technicians through coaching, mentoring, training, and performance management.
• Lead recruitment and onboarding initiatives to build a strong and capable team.
• Partner directly with customers and attend site visits to ensure exceptional service delivery and customer satisfaction.

Skills

Leadership experience

HVAC Refrigeration

Chiller systems

Controls experience

Team coaching

Stakeholder management

Budget forecasting

Safety & quality

Customer relationships

Job description

Johnson Controls in Brisbane is seeking an experienced Service Team Manager to lead our Chiller Services team. You will oversee day-to-day service delivery, manage a team of technicians, apprentices, and a Service Delivery Manager, and drive excellence while maintaining safety and quality.

This role offers relocation support to Brisbane, exposure to a growing portfolio across Queensland, and opportunities for leadership development within a global leader.