Bridges Crisis Shelter - Team Leader

Save the Children; Brisbane; On-site; AUD 62,000 - 88,000; Full time

Benefits offered by this job

Salary packaging benefits

Learning & development plans

Wellbeing program

Internal career opportunities

Diversity and inclusion

Job summary

Save the Children Australia is seeking a Team Leader for the Bridges Crisis Shelter in West Brisbane, leading day-to-day operations and supervising a team of practitioners. The role runs 8:30–4:30, Monday to Friday, with on-call duties across a rotating roster and reporting to a Regional Manager as part of the Southern Queensland DFV Programs leadership team.

You will apply trauma-informed, strength-based practices, guide staff development, monitor service quality, and maintain compliant

Qualifications

• Bachelor-level qualification in Social Work, Psychology or relevant Human Service field
• Knowledge of best practice, professional standards, legislation and research in domestic and family violence
• Experience coaching, mentoring and transferring skills to others

Responsibilities

• Manage day-to-day operations of the Bridges Crisis Shelter program, ensuring quality service within contractual and compliance obligations
• Provide supervision, coaching, and development for Senior Practitioners, Family Support Specialists and Child Support Specialists
• Oversee monitoring, evaluation and reporting on program inputs, deliverables and outcomes
• Maintain stakeholder relationships with communities, professionals and referral services to meet client needs
• Identify and mitigate risks to program delivery and staff wellbeing

Skills

Leadership

DV knowledge

Coaching

Stakeholder engagement

Education

Bachelor of Social Work or Psychology or relevant Human Service Qualification

Job description

Looking for your next leadership career move? Consider this!We’re seeking applications for a Team Leader to join us as part of the Refuge and Recovery team in West Brisbane Queensland.

54 reasons is Australia’s leading child rights organisation – no ordinary not-for-profit.

Proudly part of the Save the Children Australia Group and global movement, we’re here to make sure that children and young people have their rights met and thrive, in all their diversity.

With the child’s voice at the centre, we provide quality services to children and their caregivers in every state and territory, and across regions, remote areas and capital cities. From our programs to our support services - this is the place to realise your purpose.

A place to make a difference:

In this full time, permanent position, you’ll be responsible for managing the day-to-day operations of the Bridges Crisis Shelter program, to ensure the delivery of quality services within contractual and compliance obligations. You'll provide supervision and development support to a team of Senior Practitioners, Family Support Specialists and Child Support Specialists. This role works 8:30 – 4:30 Monday to Friday, with on call responsibilities over a rotating roster, requiring you to provide guidance and support over the phone to the team member on call. You'll be an active and contributing member of the Southern Queensland DFV Programs leadership team and will report to a Regional Manager.

You will make difference by:

• Providing feedback to the team ensuring quality service delivery by maintaining team awareness of role responsibilities, and outcomes as per contractual obligations and stakeholder expectations
• Provide effective leadership to a team of practitioners; including the provision of direct supervision, coaching, development, capability building and performance management at stages of the employee lifecycles, with a focus on developing strong and sustainable teams;
• Ensure timely and accurate monitoring, evaluation and reporting on programmatic inputs, deliverables and outcomes
• Maintain effective stakeholder relationships by liaising and consulting with local communities, professionals, service providers and referral services to ensure our services are meeting client and contractual obligations
• Identify, manage and monitor risks to program/service delivery, quality, staff wellbeing and Child Safeguarding

A place to feel valued:

You have strong knowledge of domestic and family violence and how it impacts families and communities. These skills will see you continuously develop staff knowledge, ensuring strength based, trauma informed practice. You demonstrate strong leadership skills to motivate and guide a high performing team to achieve collective goals, program and client outcomes. You have a genuine passion to support and manage teams to meet and exceed objectives and achieve positive outcomes for children and young people. You foster a collaborative outcome driven culture implementing strategies to enhance team performance; model effective communication to foster a positive and inclusive work environment. You model creativity within your team through problem solving and adaptability.

This role requires

• A Bachelor of Social Work, Psychology or relevant Human Service Qualification and/or significant experience managing a similar service
• Knowledge of best practice, professional standards, legislation and relevant research in the field of domestic and family violence
• Experience in coaching, mentoring and the transfer of skills and knowledge to others

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Generous award rate salary (currently 6.1 level at $54.43 per hour) plus access full PBI salary packaging benefits -visit our Careers see how much this benefit could mean to you!
• Individual learning plans to help map and deliver on your career development
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Internal employment and development opportunities
• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that’s what you want!).

For more information about our employee benefits or a career at Save, visit our Careers Page.

Does this sound like the place for you?

We strongly encourage Aboriginal and Torres Strait Islander candidates to apply.

Applications Close: Sunday 29th November 2026. Applications will be reviewed on a rolling basis as they come in, so don’t delay in applying!

For more information about this position, please contact Charissa Burns, Regional Manager on 0429 970 ***.

We have tested our application process with diverse groups in mind, with the intent to ensure its straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn’t quite hit the mark for you, please let us know at **************@savethechildren.org.au. We’re dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

If you are having any issues with uploading your application for this role, please contact **************@savethechildren.org.au for further support.

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