Branch Performance Lead — Sales & Experience

Sixt-Australia---Vic-; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Recognition programs

Career development

NRMA employee benefits

Rentals discount 30%

Family and friends discount 25%

Job summary

SIXT Australia is seeking a Branch Performance Supervisor to lead a location and drive sales, customer experience, fleet presentation, and daily operations with a focus on premium service.

You will coach a frontline team, manage rostering and KPI performance, maintain premium standards, and partner with the Area Performance Manager to deliver results across People, Product, Processes, Premises, and Profit.

Qualifications

• Experience in retail, hospitality, automotive, or service-based leadership roles.
• Strong commercial mindset with ability to drive performance.
• Track record of achieving and exceeding sales or operational targets.
• Strong leadership, coaching, and people management capability.
• Passion for delivering high-quality customer experiences.
• Excellent communication, problem-solving, and organisational skills.
• High levels of accountability, initiative and attention to detail.
• Ability to work autonomously in a fast-paced operational environment.
• Willingness to work weekends and peak trading periods.
• Current and valid Australian driver’s licence.

Responsibilities

• Drive branch sales performance and revenue growth through strong leadership, coaching, and customer engagement.
• Build and lead a high-performing team focused on accountability, ownership, and results.
• Create a strong sales culture by coaching team members to maximise every customer interaction.
• Deliver an exceptional customer experience across all touchpoints.
• Monitor and drive key branch KPIs across sales, utilisation, customer satisfaction, and operational performance.
• Ensure vehicles and branch facilities are maintained to premium presentation standards at all times.
• Oversee day-to-day branch operations with a focus on efficiency, consistency, and compliance.
• Manage customer concerns professionally to support loyalty and retention.
• Support rostering, workflow management, and operational planning to maximise branch performance.
• Partner with Area Performance Manager to deliver results across People, Product, Processes, Premises, and Profit.

Skills

Leadership

Sales growth

Customer experience

KPI & reports

Communication

Problem solving

Accountability

Autonomy

Driver's licence

Job description

Branch Performance Supervisor

SIXT Australia

At SIXT Australia, we’re redefining what premium mobility looks like.

Backed 100% by the NRMA, SIXT combines global expertise with the strength and trust of one of Australia’s most recognised brands. With a modern fleet, premium locations, and high-performing teams, we deliver more than just vehicle rentals — we create exceptional customer experiences driven by performance, service, and operational excellence.

We operate in a fast-paced, performance-driven environment where accountability, customer focus, and strong commercial results go hand in hand.

We are currently seeking a driven and hands-on Branch Performance Supervisor to lead one of our locations and drive outstanding results through strong frontline leadership, operational excellence, and a high-performing team culture.

About the Role

As Branch Performance Supervisor, you will take full ownership of branch performance across sales, customer experience, fleet presentation, operations, and team leadership.

This is a hands-on leadership role where you will lead from the front, support day-to-day operations, coach your team to perform at a high level, and ensure every customer interaction reflects the premium SIXT experience.

You will play a key role in driving branch performance by balancing operational discipline with strong commercial awareness and customer service excellence.

Key Responsibilities

• Drive branch sales performance and revenue growth through strong leadership, coaching, and customer engagement
• Build and lead a high-performing team focused on accountability, ownership, and results
• Create a strong sales culture by coaching team members to maximise every customer interaction
• Deliver an exceptional customer experience across all touchpoints
• Monitor and drive key branch KPIs across sales, utilisation, customer satisfaction, and operational performance
• Ensure vehicles and branch facilities are maintained to premium presentation standards at all times
• Oversee day-to-day branch operations with a strong focus on efficiency, consistency, and compliance
• Manage customer concerns professionally and effectively to support long-term customer loyalty and retention
• Support rostering, workflow management, and operational planning to maximise branch performance
• Partner closely with your Area Performance Manager to deliver results across the 5 P’s — People, Product, Processes, Premises, and Profit

About You

You are an energetic, customer-focused leader who thrives in a fast-paced, target-driven environment and enjoys motivating teams to achieve strong results.

To succeed in this role, you will bring:

• Proven experience in retail, hospitality, automotive, or service-based leadership roles
• A strong commercial mindset with the ability to drive performance and identify opportunities for improvement
• A track record of achieving and exceeding sales or operational targets
• Strong leadership, coaching, and people management capability
• A passion for delivering high-quality customer experiences
• Excellent communication, problem-solving, and organisational skills
• High levels of accountability, initiative, and attention to detail
• Confidence working with KPIs, reports, and performance metrics
• The ability to work autonomously in a fast-paced operational environment
• Flexibility to work weekends and peak trading periods
• A current and valid Australian driver’s licence

Vehicle rental industry experience is highly regarded, but not essential.

Why Join SIXT Australia?

• Join a globally recognised premium mobility brand backed by the NRMA
• Competitive salary package plus performance-based incentives
• Monthly recognition programs celebrating high-performing branches and teams
• Career development pathways into senior leadership and corporate roles
• Opportunities to grow your career across our national network
• Ongoing leadership training and development
• Work with a modern fleet and premium product offering
• Up to 30% off SIXT rentals worldwide for you
• Up to 25% off SIXT rentals globally for family and friends
• Access to a wide range of NRMA employee benefits and discounts

Why SIXT?

At SIXT, we reward performance.

If you are a motivated leader who can build strong teams, deliver exceptional customer experiences, and drive branch performance in a fast-paced environment, we’d love to hear from you.

Apply now and take the next step with SIXT Australia.