Branch Manager - Interfit

Yokohama TWS NA; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Performance incentive

Job summary

Interfit, the service division of Yokohama TWS, seeks a Branch Manager for the Smithfield operation in Sydney. You will lead a team across operations, tyre fitting services and customer support, with full P&L responsibility and a focus on delivering service excellence to an established customer base.

You’ll drive safety, efficiency and growth, balancing day-to-day service with strategic business development across multiple sites and clients.

Qualifications

• Experience leading a branch, service operation or similar unit.
• Track record of delivering business results and customer satisfaction.
• Comfortable managing budgets and sales targets.
• Able to earn trust with customers and team.
• Strong commitment to workplace safety and compliance.

Responsibilities

• Lead a team across operations, service delivery and customer support.
• Set clear expectations, coach, and provide feedback.
• Build a high-performing team that takes pride in their work.
• Identify training needs and grow team capability.
• Maintain a safe, reliable operation and compliant practices.
• Oversee daily branch operations and ensure readiness of people, stock and equipment.
• Collaborate with customer support to review schedules and resolve issues.
• Arrange servicing and maintenance of branch tools, vehicles and equipment.
• Grow sales and strengthen relationships with existing customers.
• Build new business with existing accounts and identify opportunities.

Skills

Team leadership

Budget management

Sales targets

Customer relationships

Workplace safety

Business systems

Industry experience: tyres/industrial

Job description

Lead the team. Look after our customers. Build the business.

A successful branch needs a manager who understands the numbers, knows their customers and takes the time to support their team.

We’re looking for a Branch Manager to lead our Smithfield operation, with responsibility for day-to-day service delivery, team performance, safety and profitability.

You’ll have the opportunity to make decisions, improve how the branch operates and develop new business while looking after an established customer base.

About us:

Interfit is the service division of Yokohama TWS, a global tyre and wheel organisation operating across more than 40 countries.

We provide specialist tyre fitting, servicing and tyre management solutions across the materials handling, ports, transport, waste, industrial and heavy equipment sectors.

About the role

You’ll lead a team across business development, warehouse operations and tyre fitting services, working closely with customer support to keep jobs running smoothly and customers informed.

The role combines practical operational leadership with full profit and loss responsibility.

On any given day, you could be visiting a customer, reviewing branch results, supporting your team with a service issue or planning resources for upcoming work.

What you’ll be responsible for

• Leading your team
• Set clear expectations and provide practical support, coaching and feedback.
• Build a team that takes pride in its work and follows through on commitments.
• Identify training needs and develop the skills and capability of your people.
• Address performance issues early and fairly.
• Running a safe, reliable operation
• Oversee daily branch operations, making sure people, stock and equipment are ready for the work ahead.
• Work with customer support to review schedules, manage capacity and resolve service issues.
• Arrange servicing, maintenance and repairs for all branch tools, trucks and equipment to keep them safe and ready for use.
• Maintain safe working practices, appropriate training and compliance with company procedures.
• Keep stock accurate and maintain an organised warehouse.
• Identify and fix problems that affect service and productivity
• Growing sales and customer relationships
• Build strong relationships with existing customers and understand their businesses.
• Work with Business Development colleagues to win new customers and identify opportunities within existing accounts.
• Stay involved in customer enquiries, site visits and service concerns.
• Take ownership of customer outcomes and ensure issues are followed through to resolution.

What you’ll bring

• Experience managing a branch, service operation or similar business unit.
• A track record of leading people and taking responsibility for business results.
• Confidence working with budgets and sales targets.
• The ability to earn trust with customers and your team.
• Sound judgement when priorities change or problems arise.
• A practical understanding of workplace safety.
• Confidence using business systems
• Experience in tyres, material handling, industrial services, automotive or a related industry will be highly regarded.

Why Join us?

• Represent globally recognised tyre and wheel brands
• Receive a competitive salary, performance incentive and company vehicle
• Build your career within a growing global organisation

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