Branch Manager

Kennards Hire; Darwin; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Training & development

Career pathways (national/internat)

Profit sharing

Employee discounts

Annual awards night

Team social events

Job summary

Kennards Hire is seeking a Branch Manager in Australia to lead an engaged team, champion safety and superior customer service, and deliver financial and quality outcomes. You will drive revenue, manage payroll data and ensure equipment maintenance aligns with standards.

You will coach staff, develop customer relationships, and collaborate with leadership to meet profitability targets while maintaining Kennards Hire’s iconic service ethos.

Qualifications

• Demonstrated experience leading a team in a management/supervisory role.
• Strong financial acumen with P&L management.
• Outstanding customer service leadership and ability to manage customer complaints.
• Experience collaborating across a network operation.

Responsibilities

• Lead the branch team and engage in conversations to drive revenue and achieve budget.
• Manage the branch P&L.
• Plan branch staffing with the Area manager to meet profitability targets.
• Ensure rostering and time worked data is accurate for payroll.
• Prepare end of month reports and address business losses.
• Ensure equipment maintenance and workshop meets standards.
• Develop customer relationships and network to identify opportunities.
• Coach safe work practices and provide feedback to staff.

Skills

Team leadership

Financial acumen

Customer service leadership

Coaching & development

Job description

• Be part of a growing, innovative business that is leading the industry forward
• Contribute to an iconic brand with over 200 branches in AUS & NZ
• Great salary package including car, fuel card and phone
  

As a company that’s been around since 1948, we know what matters most: familyand it’s at the heart of everything we do. We’re the largest family-ownedequipment hire company in Australia and New Zealand, with more than 2,000 teammembers located at over 200 sites and branches. Our mission is clear: wewant to be the best hire company in the world. We’re committed to growingsustainably and innovating in ways that benefit our people, our customers andour business. And at the end of the day, we’re all focused on delivering whatwe say we will do – make our customers’ jobs easy.

About the role

As the BRANCH MANAGER, you will manage an engaged team of branch staff to achieve a culture of safety and customer service, whilst delivering financial and quality outcomes.

• Lead the branch team and engage team in Reaching Best conversations to drive and maximise branch revenue and achieve budget
• Manage the branch P&L
• Plan branch staffing in collaboration with the Area manager to meet profitability targets;
• Ensure all rostering and time worked information is correct and completed for payroll process within the required timelines
• Prepare end of month reports and action business lost
• Ensure equipment maintenance, servicing and workshop meets QOM standards
• Develop customer relationships and network to identify business development opportunities
• Role model and coach safe behaviour in accordance with Kennard’s Safe Work policies and procedures, including PPE, manual handling techniques, lifting limits, and safe driving
• Provide regular feedback and development to branch staff, as well as conduct performance appraisals to drive performance and capability

About you

• Demonstrated previous experience leading a team in a management/supervisory role, with the ability to effectively delegate, coach and develop others
• Strong financial acumen and experience managing P&L’s
• Outstanding customer service leadership including demonstrated ability to role model customer service standards and positively manage customer complaints
• Experience in working within a network operation where collaboration with others has been an important part of success

Join our team

You can always tell someone who works at Kennards Hire. They'rewell-rounded, fair-dinkum and damn good at what they do. Once you walk throughour door, we’ll back you all the way with the tools and resources you’ll needto succeed. You’ll be trusted as part of our family, supported to lead in manyways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits and rewards on offerincluding:

• Allthe training and development you need to build a successful career with us
• Pathwaysto pursue your career, nationally and internationally
• Additionalfinancial benefits if you stay with us for more than five years (to saythanks for your loyalty)
• Opportunityfor profit share
• Greatemployee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

As part of the recruitment process, you may be required to undergobackground screening, which could include police and medical checks.

So, whether you're starting out, switching roles,changing industries or ready to make your next career move, With Kennards HireYou Can.