Boutique Assistant Manager — Elevate Customer Experience

Aje.; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Generous salary packaging

Staff wardrobe discounts

Training and development

Career progression

Contra credit

Employee Assistance Program

Referral incentives

Job summary

Aje in Melbourne’s Brighton store is seeking an Assistant Boutique Manager with passion for fashion and exceptional customer service. You will lead by example, coach staff, and ensure a personalised shopping experience that reflects our brand.

You’ll support the Boutique Manager with daily operations, drive sales through product knowledge, maintain visual standards, and help grow VIP relationships while embracing diversity and a vibrant team culture.

Responsibilities

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately
• Support the Boutique Manager with operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Supporting the Boutique Manager with increasing the VIP customer base and nurturing relationships with all VIP customers
• To be aware of market trends, understand forthcoming customer initiatives
• Support with developing and mentoring boutique team members, ensuring adherence to company policies and standards.
• Assist in fostering a feedback-rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedback and ensure that the action plans for performance reviews are managed

Job description

Aje in Melbourne’s Brighton store is seeking an Assistant Boutique Manager with passion for fashion and exceptional customer service. You will lead by example, coach staff, and ensure a personalised shopping experience that reflects our brand.

You’ll support the Boutique Manager with daily operations, drive sales through product knowledge, maintain visual standards, and help grow VIP relationships while embracing diversity and a vibrant team culture.