Billing Pod Lead

UnitingCare Hospital; City of Brisbane; On-site; AUD 82,000 - 90,000; Full time

Benefits offered by this job

Salary Packaging Benefits

Flexible work arrangements

Employee discounts

Job summary

UnitingCare Hospital in Brisbane is seeking a Billing Pod Lead to supervise a small billing team within the Revenue Hub. You will drive timely billing, debt recovery and continuous improvement, reporting to the Billing Hub Manager.

The role requires experience leading billing teams, knowledge of health fund arrangements, and strong contract and medical terminology understanding. A proactive, collaborative approach is essential.

Qualifications

• Knowledge of health fund arrangements.
• Demonstrated team leadership experience.
• Ability to read and interpret commercial contracts.
• Comprehensive understanding of medical terminology.

Responsibilities

• Lead a small billing team dedicated to a health fund group and ensure timely billing.
• Establish best-practice work processes for billing and collections.
• Provide supervision and strategic direction to achieve set KPIs.
• Monitor team performance and develop strategies based on reports.
• Act as escalation point for billing queries and issues.

Skills

Health fund knowledge

Team leadership

Contract interpretation

Medical terminology

Education

Certificate III in Business Administration or equivalent

Tools

Billing software

Job description

Billing Pod Lead Employment Term: Permanent Full Time Location: Ann Street, Brisbane CBD Remuneration: $43.18p/h + Super + Salary Packaging Benefits

Make a meaningful difference

We are seeking a motivated and experienced Billing Pod Lead to join our Revenue Hub. This is an exciting opportunity to lead a small billing team, establish best-practice processes and play a key role in managing the patient revenue cycle and maximising revenue across our hospital network. You'll work closely with health funds and stakeholders across the business to drive timely billing, rapid debt recovery and continuous improvement.

Your part in our Revenue Hub team

The Billing Pod Lead is responsible for ensuring the patient revenue cycle is effectively managed and conducted in a timely manner, and that revenue is maximised within their assigned pod. Leading others to achieve on key deliverables is a central feature of this role. Reporting to the Patient Accounts and Billing Hub Manager, you will work with a high degree of autonomy, escalating issues only where a relevant policy, procedure or precedent does not apply. Leading a small team dedicated to a health fund group, you will provide supervision, expert guidance and strategic direction to ensure activities are prioritised, planned and driven to achieve set KPIs.

Key duties

• Lead a small team of billing staff dedicated to a health fund group.
• Lead and provide an exceptional billing and collections service, establishing 'best practice' work processes.
• Provide supervision and strategic direction to the billing team to ensure all activities are prioritised, planned and driven to achieve set KPIs.
• Monitor team progress and performance daily by analysing reports, and formulate strategies for the billing team.
• Act as the escalation point for the billing team on all billing queries and issues, providing guidance on their resolution.
• Establish rapport with health funds to ensure rapid recovery of outstanding debt.
• Maintain current knowledge of health industry and fund contract changes, and deliver subsequent education to the billing team.
• Proactively review health fund contracts and ensure staff are made aware of any changes at the implementation of new contract terms.
• Drive collaborative and productive relationships with key stakeholders, including Clinical Coding and Health Information Systems, Hospital Registration teams, Patient Administration Team Leaders and VMPs.
• Identify and address staff training needs, and provide guidance and counselling on performance-related issues.
• Ensure the correct and accurate completion of duties in a timely manner.
• Ensure staff have a safe work environment in accordance with Workplace Health and Safety.
• Provide performance feedback and participate in performance reviews with the Patient Accounts and Billing Hub Manager.
• Undertake continuous improvement activities and the duties of a Billing Officer as required.

What makes a difference for us?

Essential

• Knowledge of health fund arrangements.
• Demonstrated team leadership experience.
• Ability to read and interpret commercial contracts.
• A comprehensive understanding of medical terminology.

Desirable

• Certificate III in Business Administration or equivalent, and/or applicable experience in a role demonstrating the relevant skills.
• High attention to detail.
• Demonstrated customer service skills at a high level.
• Knowledge of billing processes and software.
• Demonstrated experience using medical terminology at an intermediate level.
• Ability to manage time effectively.
• Ability to have complex financial conversations with patients in a sensitive manner.
• A willingness to learn, develop and grow.
• Ability to coach and provide guidance to team members.

What makes a difference for you?

To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• Flexible work arrangements to support work-life balance.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

Career development opportunitiesto challenge yourself, grow and make a meaningful difference A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children; implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur; abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme. Diversity & Inclusion. Our approach is simple - everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities.

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.

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