Bilingual Technical Support Engineer – Fire Detection

Thentic; Blacktown; On-site; AUD 100,000 - 110,000; Full time

Job summary

Thentic in Australia’s New South Wales seeks a Technical Support specialist for fire detection products. You will provide product and technical assistance to customers and work bilingual in English and Mandarin, with occasional travel to China.

The role is office-based, involving troubleshooting, documentation, and collaboration with sales and operations to resolve technical enquiries and support the company’s growing fire protection portfolio.

Qualifications

• Bilingual English and Mandarin communication skills.
• Experience with dry fire - fire alarms, fire panels and detection systems.
• Ability to travel to China three to four times per year for short periods.

Responsibilities

• Provide technical support and product assistance to customers using the company's fire detection systems.
• Respond to technical enquiries via phone, email and other support channels.
• Troubleshoot faults in the field for technicians or new users.
• Assist technicians with product queries, configuration, installation and operation.
• Interpret technical documentation, product specifications and manuals.
• Maintain accurate records of technical enquiries and customer support activity.

Skills

Bilingual English/Mandarin

Dry fire systems

Fire panels

Technical troubleshooting

Customer service

Communication

Job description

Thentic in Australia’s New South Wales seeks a Technical Support specialist for fire detection products. You will provide product and technical assistance to customers and work bilingual in English and Mandarin, with occasional travel to China.

The role is office-based, involving troubleshooting, documentation, and collaboration with sales and operations to resolve technical enquiries and support the company’s growing fire protection portfolio.