Bike Shop Sales & Customer Experience Associate

Trek Bicycle Corp (Australia); Williamstown; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay and Bonus Opportu n it

Supportive, Team-Driven Culture

Ongoing Training and CareerDevelopment

Wellness and Mental Health Focus

Exclusive Staff Discounts

Community Involvement

Fun, Energetic Work Environment

Job summary

Trek Bicycle Corp (Australia) is seeking a Sales Associate to deliver outstanding hospitality and create best-in-class customer experiences in our stores. You will drive sales, support daily operations, and hit personal goals while representing Trek's values and product knowledge.

In this role you’ll learn Trek bikes and gear, participate in training, and contribute to a team-focused, energetic environment with staff discounts and community involvement. Previous retail experience is a plus.

Qualifications

• A positive, can-do attitude.
• Excellent communication and teamwork skills.
• A desire to grow through feedback and learning.
• Problem-solving skills and customer-first thinking.
• Attention to detail and reliability.
• Basic computer proficiency.

Responsibilities

• Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
• Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
• Utilize Lead Lists to stay engaged with customers and drive sales.
• Participate in daily huddles and debriefs to stay aligned with the team.
• Make customer-focused decisions and do the right thing to create positive experiences.
• Assist with daily store operations including opening/closing and cash-up.

Skills

Excellent communication

Teamwork

Customer-first thinking

Problem-solving

Attention to detail

Basic computer proficiency

Tools

Ascend POS

Job description

Trek Bicycle Corp (Australia) is seeking a Sales Associate to deliver outstanding hospitality and create best-in-class customer experiences in our stores. You will drive sales, support daily operations, and hit personal goals while representing Trek's values and product knowledge.

In this role you’ll learn Trek bikes and gear, participate in training, and contribute to a team-focused, energetic environment with staff discounts and community involvement. Previous retail experience is a plus.