Better Ways - Continuous Improvement Coordinator

Brimbank City Council; City of Melbourne; On-site; AUD 124,000 - 140,000; Full time

Job summary

A local government organization in Melbourne is seeking a Full Time Permanent position focused on continuous improvement. The successful candidate will lead initiatives that enhance organizational capability, foster stakeholder engagement, and support community growth. This role requires strong leadership, analytical skills, and experience in process mapping. Benefits include a rostered day off and extensive leave provisions.

Benefits

Rostered day off

16 days of personal leave per year

16 weeks paid parental leave

3 weeks partner leave

Qualifications

• Significant experience in continuous improvement within a complex environment.
• Demonstrated experience in implementing or utilising process mapping tools.
• Excellent communication skills to engage stakeholders effectively.

Responsibilities

• Build organisation capability in continuous improvement.
• Develop and implement organisational continuous improvement methodologies.
• Manage the continuous improvement program to achieve objectives.

Skills

Continuous improvement

Process mapping

Stakeholder engagement

Analytical skills

Leadership

Education

Tertiary qualifications in Business Improvement, Business Analysis, or Service Design

Tools

Business Process Mapping Software

Job description

$124,821 - $139,161 per annum + Superannuation

$124,821 - $139,161 per annum + Superannuation

Permanent - Full time

Exciting opportunity to join one of Melbourne's largest municipalities.

The City of Brimbank is the second largest municipality in metropolitan Melbourne. Only 10 kilometres west of Melbourne, it's the gateway to Melbourne's western suburbs and the regions.

With half its 196,000+ residents born overseas, and with more than 160 languages spoken, Brimbank is one of Australia's most multiculturally diverse municipalities.

This fast-evolving City comprises 25 suburbs, and the five key activity centres of Sunshine, St Albans, Deer Park, Sydenham and Keilor – all thriving communities with their own unique range of attractions and amenities from expansive community spaces to vibrant public art. Residents and visitors alike make great use of Brimbank's many playgrounds, parks, libraries, neighbourhood houses and community centres.

Some of Brimbank's key attractions include its state-of-the-art performance space – the 'Bowery Theatre' in St Albans; and the world-class 'Brimbank Aquatic and Wellness Centre' which features a 24-hour gym, waterslides, and heated Olympic sized swimming pools, along with a six green star rating for its innovative and sustainable design.

Brimbank is continuously growing, with many transformational infrastructure projects about to break ground. A key focus of the coming years will be working with the State and Federal Governments to establish Melbourne Airport Rail; to complete redevelopment of Sunshine and Albion Stations; and the realisation of the Sunshine Precinct Masterplan which will transform Sunshine into a CBD, vastly increasing local jobs, housing, businesses, services and tourism to provide for the many tens of thousands of people living, working and travelling through the Brimbank.

The municipality has a large asset base, and has a broad range of opportunities to innovate, plan and deliver to better meet its community's needs.

Brimbank is situated on the traditional lands of the Wurundjeri and Bunurong people. We pay our respects to their Elders past, present and emerging.

Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!

We are currently seeking a Full Time Permanent staff member to join our team based at our offices in Sunshine.

The Role

Reporting to the Head of Enterprise Project Management Office, we are seeking someone who is values-led and committed to high quality outcomes who can bring their skills and experience to:

• Build organisation capability in continuous improvement, integrating with project and change management practices.
• Develop and implement an organisational continuous improvement methodology, associated reference materials, tools, templates, training collateral, systems, processes and reporting.
• Build organisational capability in process mapping and lead the implementation of Business Process Mapping Software across Council.
• Establish the 'Better Ways Lab' with clear protocols and reporting mechanisms to support visual management, collaboration and data driven decision making.
• Manage the continuous improvement program to achieve its objectives and performance targets.
• Drive and lead continuous improvement activities by providing expert advice, support, training and coaching to leaders to build performance improvement into planning.

Requirements

To be considered you will have:

• Ability to work in accordance with our values and behaviours.
• Significant experience in continuous improvement within a complex environment, including experience in developing and delivering an organisation wide continuous improvement framework.
• Demonstrated experience in implementing or utilising process mapping tools across various teams and functions.
• Tertiary qualifications in Business Improvement / Business Analysis / Service Design or related disciplines are desired. Candidates with less formal qualifications but years of relevant experience will be considered.
• Excellent communication skills with demonstrated ability to effectively engage stakeholders and communicate complex information to both technical and non-technical audiences.
• High-level analytical and strategic problem-solving skills.
• Excellent leadership and management skills in order to lead a high performing continuous improvement team.
• Preferred – Demonstrated experience working in Business Improvement/ Continuous Improvement / Service Design / Change Management functions in a complex organisation such as local government.

Benefits

Benefits of working at Brimbank include:

• Rostered day off.
• 16 days of personal leave per year (FTE).
• 16 weeks paid parental leave (FTE).
• 3 weeks partner leave.
• Make a positive impact to your local community.

We encourage applicants from Aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTQIA+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.