Beauty Lead: Elevate Service & Drive Sales

JCPenney; Brighton; On-site; AUD 66,561,000 - 83,039,000; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney is seeking a Beauty Lead to deliver a personalized shopping experience by applying product knowledge and the Connect, Inspire, Engage service model. The role focuses on driving sales, exceptional customer service, and supporting in-store operations to maintain a clean, well-merchandised beauty department.

You will lead loyalty promotions, assist with inventory and training, and ensure adherence to company standards while working with reformulated processes and promotional events.

Responsibilities

• Proactively approaches customers to engage, determine needs and help them decide on purchases by sharing product knowledge.
• Promotes loyalty programs and cross-selling opportunities within the store.
• Handles point-of-sale transactions, returns, exchanges and ticketing with accuracy.
• Supports promotions and events in the beauty department and upholds store standards.

Skills

Strong communication

Relationship building

Customer service focus

Job description

JCPenney is seeking a Beauty Lead to deliver a personalized shopping experience by applying product knowledge and the Connect, Inspire, Engage service model. The role focuses on driving sales, exceptional customer service, and supporting in-store operations to maintain a clean, well-merchandised beauty department.

You will lead loyalty promotions, assist with inventory and training, and ensure adherence to company standards while working with reformulated processes and promotional events.