Barista, Customer Service, Supervisor

Golden Nugget Bakery; Ballarat; On-site; AUD 30,000 - 36,000; Full time

Job summary

Golden Nugget Bakery in Ballarat is seeking a hands-on barista with potential to supervise. You will deliver high-quality coffee during peak periods while providing warm, friendly service and supporting smooth daily operations, including handling customer flow and cleanliness.

The role involves opening and closing shifts, plus Saturday work, with training and guidance to step into shift-supervisor responsibilities.

Qualifications

• Strong barista experience (or fast learning ability with the right attitude).
• Initiative and confidence to step up when needed.
• A team-first mindset and great communication skills.
• Reliability, maturity, and pride in their work.
• Flexibility to work early starts, late finishes, and weekends as part of the roster.
• A strong work ethic and the reliability to support our fast-paced, high-standard team.

Responsibilities

• Prepare high-quality coffee consistently during peak periods
• Deliver warm, friendly customer service
• Support smooth daily operations, including customer flow and cleanliness
• Work a mix of opening shifts, closing shifts, and Saturday shifts
• Communicate clearly with team members and assist with problem-solving
• Learn and take on shift-supervisor responsibilities with training and support

Skills

Barista experience

Customer service

Teamwork

Reliability

Job description

This position combines hands-on barista work with the opportunity to supervise. You will prepare high-quality coffee consistently during peak periods, deliver warm, friendly customer service, support smooth daily operations including customer flow and cleanliness, work a mix of opening shifts, closing shifts, and Saturday shifts, communicate clearly with team members and assist with problem-solving, and learn and take on shift-supervisor responsibilities with training and support.

Key responsibilities

Prepare high-quality coffee consistently during peak periods

Deliver warm, friendly customer service

Support smooth daily operations, including customer flow and cleanliness

Work a mix of opening shifts, closing shifts, and Saturday shifts

Communicate clearly with team members and assist with problem-solving

Learn and take on shift-supervisor responsibilities with training and support

About you

Strong barista experience (or fast learning ability with the right attitude)

Initiative and confidence to step up when needed

A team-first mindset and great communication skills

Reliability, maturity, and pride in their work

Flexibility to work early starts, late finishes, and weekends as part of the roster

A strong work ethic and the reliability to support our fast-paced, high-standard team

About us

We're a busy, community-focused bakery with four thriving stores.