Banquets Manager

21c Museum Hotels; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

A prestigious resort on the Gold Coast is seeking a dynamic Banquets Manager to enhance their newly refurbished Conference & Events spaces. The ideal candidate will have strong leadership experience in hospitality, with a focus on exceptional customer service, and will be responsible for planning and executing events. This role offers managerial salary, employee benefits, and opportunities for career growth within a motivated team.

Benefits

Managerial salary plus superannuation

Daily meals provided

Free car parking

Employee discounts in accommodation and food & beverage

Qualifications

• Strong understanding of event operations.
• Leadership experience in hospitality.
• Genuine passion for customer service.
• Excellent grooming and personal presentation.
• Flexibility to work a rotating roster.
• RSA and RMLV certificates are required.
• Must have unlimited work rights in Australia.

Responsibilities

• Plan and execute delivery of events.
• Collaborate with Food & Beverage Services Manager.
• Drive team development and training.
• Support the Food & Beverage department.

Skills

Conference and event operations

Leadership and guest service

Excellent communication

Administration skills

Ability to work flexible hours

Tools

MICROS

Simphony POS

Job description

Company Description

At Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.

A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

Job Description

We are seeking a dynamic and detail-oriented Banquets Manager to join our Food & Beverage team at Mercure Gold Coast Resort.

This role is the key to bringing our beautiful newly refurbished Conference & Events spaces to life, through leading and inspiring our team, instilling a culture of guest passion, and driving financial performance.

WHAT YOU WILL BE DOING:

• Planning and executing the delivery of conferences, meetings, weddings, and other special events,
• Reporting to and working collaboratively with the Food & Beverage Services Manager, this role works in partnership closely with the Kitchen and Conference & Events Sales teams to ensure seamless delivery of our guests and their events,
• Drive team development and training in order for the delivery of warm and friendly service, striving for a workplace culture that alights with Accor's values,
• Offering additional support to the Food & Beverage department by way of the outlets: The Green Dining, The Cart, and the seasonal poolsideOasis Bar and Sunset Deck.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• A strong understanding about conference, event and function operations,
• Previous leadership experience in hospitality and/or events with a focus on guest service and team engagement,
• A true leader who is genuinely passionate for providing exceptional customer service, and who is motivated to train and develop a team to share this enthusiasm,
• Excellent communication skills, and high standard of grooming and personal presentation,
• Computer literate with strong administration skills, with experience in MICROS or Simphony POS applications highly regarded,
• The ability and flexibility to work across a seven day rotating roster, including late nights, weekends, and public holidays,
• Currently hold, or be willing and able to obtain, bothResponsible Service of Alcohol (RSA)andResponsible Management of Licensed Venues (RMLV) certificates.
• Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

Additional Information

WHAT IS IN IT FOR YOU?

• Managerial Salary, paid in line with the Hospitality Industry General Award 2020) + Superannuation.
• Work as part of a highly motivated and skilled team,
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Internal recognition events such as tenure milestones.
• Daily meals provided on shift and free car parking,
• Access to Accor’s Employee Assistance Program,

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.