Banquet Manager

at; Gold Coast City; On-site; AUD 75,000 - 88,000; Full time

Job summary

A luxury resort in Gold Coast seeks a dynamic Banquets Manager to lead its Food & Beverage team. The role involves planning and delivering exceptional conferences and events, driving team development, and ensuring high-quality guest service. Ideal candidates will have strong leadership skills and a passion for hospitality. Competitive salary with benefits offered, along with opportunities for professional growth.

Benefits

Competitive managerial salary

Employee discounts on accommodation

Daily meals provided

Access to Employee Assistance Program

Qualifications

• Strong understanding of conference, event and function operations.
• Previous leadership experience in hospitality and/or events.
• Genuine leader passionate about customer service.
• Excellent communication and personal presentation.

Responsibilities

• Plan and execute delivery of conferences and events.
• Collaborate with the Food & Beverage Services Manager.
• Develop and train the team for friendly service.
• Support Food & Beverage department outlets.

Skills

Strong understanding of conference, event and function operations

Leadership in hospitality/events

Exceptional customer service

Excellent communication skills

Strong administration skills

Flexibility to work varied shifts

Tools

MICROS

Simphony POS

Job description

Overview

Salary: $75,915.00 per annum + superannuation + benefits

Accor places people at the heart of everything we do. When you work in hospitality, you work with your heart first. Mercure Gold Coast Resort is a 292-room resort spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities.

Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

Job Description

We are seeking a dynamic and detail-oriented Banquets Manager to join our Food & Beverage team at Mercure Gold Coast Resort. This role is the key to bringing our newly refurbished Conference & Events spaces to life, through leading and inspiring our team, instilling a culture of guest passion, and driving financial performance.

Responsibilities

• Planning and executing the delivery of conferences, meetings, weddings, and other special events
• Reporting to and working collaboratively with the Food & Beverage Services Manager, closely partnering with the Kitchen and Conference & Events Sales teams to ensure seamless delivery of our guests and their events
• Drive team development and training to deliver warm and friendly service, aligning with Accor values
• Offer additional support to the Food & Beverage department for outlets: The Green Dining, The Cart, and the seasonal poolside Oasis Bar and Sunset Deck

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong understanding of conference, event and function operations
• Previous leadership experience in hospitality and/or events with a focus on guest service and team engagement
• A genuine leader who is passionate about providing exceptional customer service and developing a team
• Excellent communication skills and high standard of grooming and personal presentation
• Computer literate with strong administration skills; experience in MICROS or Simphony POS applications highly regarded
• Ability and flexibility to work across a seven day rotating roster, including late nights, weekends, and public holidays
• Currently hold, or be willing and able to obtain, RSA and RMLV certificates
• Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

Additional Information

WHAT IS IN IT FOR YOU?

• Managerial Salary, paid in line with the Hospitality Industry General Award 2020 + Superannuation
• Work as part of a highly motivated and skilled team
• Opportunities to build skills and expertise through the Accor Academy and Learning Management Systems
• Employee benefits within the ALL Heartists Program, with worldwide discounts on accommodation and F&B, and family & friends discounts
• Internal recognition events such as tenure milestones
• Daily meals provided on shift and free car parking
• Access to Accor’s Employee Assistance Program

This is a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing people. This role is ideal for someone looking to grow within the hotel and resort industry.