AWS Support Business Development Manager, ANZ Enterprise Support, Enterprise Support, ANZ

Amazon Web Services (AWS)

Melbourne

On-site

AUD 140,000 - 190,000

Full time

14 days+

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Job summary

AWS Enterprise Support professionals in Australia collaborate with global teams to help customers design, build, operate and secure cloud environments. TAMs and cloud support engineers serve enterprises, public sector, and growing internet firms, driving adoption of AWS Enterprise Support and related offerings.

The role emphasizes strategic account management and cross-team collaboration. The position focuses on managing opportunities, conducting reviews, and promoting customer success stories

Qualifications

7+ years of developing, negotiating and executing business agreements.
7+ years of Go-To-Market, Business Development, Sales, or Consulting experience.

Responsibilities

Manage and optimize the opportunity pipeline for both new business
Identify and analyze pipeline patterns to inform strategic business decisions
Prepare and present business reviews to the senior Sales and BD management team
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation
Earn Trust with key stakeholders from CxO level to technical decision-makers
Partner closely with Account Managers to review and qualify opportunities, ensuring proper tracking through SFDC
Drive engagement with AWS Global Sales (AGS) teams to maximize enterprise support adoption
Drive the creation and promotion of customer success stories and case studies
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the value proposition of AWS Enterprise Support
Collect and channel customer feedback to drive continuous product improvements
Collaborate with global teams to implement strategic initiatives and best practices
Support the implementation of new programs acceleration and Enterprise Support pricing promotions

Skills

Business development

Go-To-Market

Sales experience

Negotiation

Tools

SFDC

Job description

Description

AWS Enterprise Support includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Enterprise Support and our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Description

AWS Enterprise Support customers rely on us when running their business critical workloads on the AWS platform, and our Technical Account Managers (TAMs) and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.

Key job responsibilities

Manage and optimize the opportunity pipeline for both new business
Identify and analyze pipeline patterns to inform strategic business decisions
Prepare and present business reviews to the senior Sales and BD management team
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation
Earn Trust with key stakeholders from CxO level to technical decision-makers
Partner closely with Account Managers to review and qualify opportunities, ensuring proper tracking through SFDC
Drive engagement with AWS Global Sales (AGS) teams to maximize enterprise support adoption
Drive the creation and promotion of customer success stories and case studies
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the value proposition of AWS Enterprise Support
Collect and channel customer feedback to drive continuous product improvements
Collaborate with global teams to implement strategic initiatives and best practices

Support the implementation of new programs acceleration and Enterprise Support pricing promotions

A day in the life

Support the implementation of new programs acceleration and Enterprise Support pricing promotions

Basic Qualifications

7+ years of developing, negotiating and executing business agreements experience
7+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience
7+ years of Go-To-Market, Business Development, Sales, or Consulting experience

Preferred Qualifications

Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
Experience working in a sales organization

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Company - Amazon Web Services Australia Pty Ltd

Job ID: A10544163

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