Aviation Reservations & Guest Experience Specialist

Microflite Aviation; Melbourne; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Familiarisation flights

Discounted flights

Seats on empty leg flights

Job summary

Microflite Aviation seeks a Reservations & Customer Service Officer to turn enquiries into memorable flights. You'll manage phone and email inquiries, quote accurately, and convert requests into confirmed bookings while handling payments and amendments with expert, friendly service.

You'll work from Batman Park heliport in Melbourne, with occasional visits to Moorabbin for training and team days, collaborating with Flight Operations and partners to deliver premium experiences across scenic

Qualifications

• Experience managing bookings from first enquiry to confirmation and amendments.
• Exceptional customer service standards with ability to build rapport and anticipate needs.
• Strong written and verbal communication with a solutions-focused approach.

Responsibilities

• Manage phone, email and online enquiries, recommending suitable experiences.
• Prepare quotes, follow up enquiries and convert to bookings.
• Process reservations, payments, gift vouchers and passenger details in the system.

Skills

Booking management

Customer service

Phone & email handling

Tools

Booking system

Microsoft Office

Job description

Microflite Aviation seeks a Reservations & Customer Service Officer to turn enquiries into memorable flights. You'll manage phone and email inquiries, quote accurately, and convert requests into confirmed bookings while handling payments and amendments with expert, friendly service.

You'll work from Batman Park heliport in Melbourne, with occasional visits to Moorabbin for training and team days, collaborating with Flight Operations and partners to deliver premium experiences across scenic