Automotive Workshop Controller - - Harrisdale

mycar; City Of Armadale; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Armadale is seeking a Workshop Controller to manage job allocation and ensure quality service. The ideal candidate will have a Certificate 3 in Light Vehicle Automotive and experience in team management. This role includes driving customer satisfaction while coordinating a busy workshop environment and supporting technicians. The company offers a people-first culture with competitive benefits.

Benefits

Professional development programs

Wellness programs

Discounts on services

Qualifications

• Proven background in managing a team of technicians.
• Motivation and leadership to achieve results.
• Ability to handle pressure and a busy environment.

Responsibilities

• Allocate jobs to technicians to ensure workflow efficiency and quality.
• Support technicians in diagnosing and resolving mechanical issues.
• Drive superior customer service and maintain customer satisfaction.

Skills

Team management

Customer service

Communication skills

Mechanical knowledge

Education

Certificate 3 in Light Vehicle Automotive

Job description

Position Overview

As one of our Workshop Controllers, your day-to-day will have you allocating jobs to our technicians to ensure workflow efficiency and a high quality of work on our repairs. You will work with the technicians to troubleshoot problems and provide guidance and solutions on a variety of mechanical issues that arise daily. You will drive superior customer service and ensure customer satisfaction is at the core of everything you do while maintaining a high-functioning team. This is a great opportunity for someone with previous experience within the automotive industry, particularly senior technicians or supervisors.

Responsibilities

• Allocate jobs to technicians to ensure workflow efficiency and quality
• Support technicians in diagnosing and resolving mechanical issues
• Drive superior customer service and maintain customer satisfaction
• Coordinate a high-performing workshop team

Qualifications

• Certificate 3 in Light Vehicle Automotive
• Proven background in managing a team of technicians
• Strong understanding of workshop workflows in a busy environment
• Motivation and leadership to achieve results
• Ability to meet budgets and deadlines
• Ability to handle pressure and a busy environment
• Effective communication and organisational skills
• Broad mechanical/tyre knowledge across vehicle brands
• Valid Australian drivers licence

People First Perks

Through our commitment to a people-first culture, we offer a range of competitive benefits designed to make life easier, including professional development programs, wellness programs, and discounts on services.

Belonging at mycar

We value diverse backgrounds and experiences and encourage collaboration to challenge new ideas.

Salary and Application

Salary match; number of applicants; skills match. Your application will include the following questions: Which statement best describes your right to work in Australia? How many years\' experience as a Workshop Controller? Do you have a current Australian driver\'s licence?

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