Automotive Service Advisor - Audi

Audi New Rochelle; City of Brisbane; On-site; AUD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer experiences in the service lane. This role is perfect for individuals transitioning into the automotive sector, especially those with backgrounds in customer service or hospitality. You will be the first point of contact for customers, responsible for ensuring they receive prompt and courteous service. With a focus on teamwork and a commitment to excellence, this position offers growth opportunities and a supportive work environment. If you're energetic, personable, and ready to make a difference, this could be your next career step.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Qualifications

• Organized and friendly personality with strong time management skills.
• Demonstrated ability to manage others and provide excellent customer service.

Responsibilities

• Oversee flow of Drive Lane to ensure prompt and effective service.
• Provide concierge support for all owner inquiries, ensuring customer satisfaction.
• Distribute work between technicians efficiently to maximize service capacity.

Skills

Customer Service

Time Management

Communication Skills

Teamwork

Education

High School Diploma

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have previous roles in customer service, retail sales, the restaurant industry, or hospitality.

Audi New Rochelle

is looking for talented, detail-oriented, and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic, and of high integrity, this is a fantastic opportunity to take the next step in your automotive career.

Audi New Rochelle continually strives to provide an outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful. We look for people who give an honest day's work for an honest day's pay and are team players who will pitch in wherever needed! If you are a hardworking, self-motivated individual with a professional appearance and the ability to get along with others, we are looking for you.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long-term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer is well-handled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Excellent communication skills with customers
• Professional, well-groomed personal appearance
• Clean driving record