Automotive Sales & Distribution Operations Intern

Gm; Victoria; On-site; AUD 65,000 - 90,000; Full time

Job summary

General Motors Australia is seeking a proactive Supply Chain liaison to actively engage with the GM dealer network (GMSV & Cadillac) and internal teams. You will support wholesale/retail activities, maintain ordering systems, and help improve efficiency and customer satisfaction across GM brands.

You will collaborate with Sales, Training, Finance, Aftersales and Customer Care to deliver a One Team approach and support dealer objectives while pursuing professional development and process

Qualifications

• Partial completion of tertiary studies in Business, Commerce or related business discipline.
• Experience in a business-related industry or customer service role would be highly regarded.
• Experience in managing administration for various projects would be highly regarded.

Responsibilities

• Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.
• Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of inbox queries within 4 hours of each business day.
• Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.
• Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.
• Actively engage with local and global colleagues to achieve order requirements and amendments
• Work and build relationships with the core sales team, and key internal stakeholder departments to support operations and deliver a One Team approach.
• Analyse information to prepare reports supporting Sales, including KPI’s and customer survey feedback
• Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year
• Liaise with GMANZ technical staff on customer experience issues on behalf of the Sales team
• Undertake special projects as required by the GM Supply Chain and Sales teams
• Proactively create, share and pursue personal professional development goals with supervisor
• Accompany Sales managers to meetings at Dealer premises to assist in achieving Dealer objectives
• Development and central coordination of Dealer Targets and Allotments processes.

Skills

Communication skills

Presentation skills

Autonomy

Integrity & work ethic

Customer empathy

Education

Tertiary studies in Business/Commerce

Tools

Outlook

Excel

PowerPoint

Job description

General Motors Australia is seeking a proactive Supply Chain liaison to actively engage with the GM dealer network (GMSV & Cadillac) and internal teams. You will support wholesale/retail activities, maintain ordering systems, and help improve efficiency and customer satisfaction across GM brands.

You will collaborate with Sales, Training, Finance, Aftersales and Customer Care to deliver a One Team approach and support dealer objectives while pursuing professional development and process