Automotive Parts Interpreter - NAPA Launceston - Full Time

Genuine Parts Company; Launceston; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with incentives

Mon-Fri schedule

Company uniform provided

Staff discounts across GPC APAC brands

Career development opportunities

Job summary

Genuine Parts Company’s NAPA division in Australia and New Zealand is seeking a Parts Interpreter to interpret parts, process orders and dispatch products for trade, industrial, wholesale and mining customers. You’ll be the first point of contact, using your automotive knowledge to provide accurate information and practical solutions.

Join a national network committed to safety, development and inclusion, with a Monday–Friday schedule, a company uniform, staff discounts across the GPC Asia

Qualifications

• Automotive parts knowledge and the ability to interpret parts accurately.
• Strong customer service focus with clear communication.
• Comfortable using sales techniques to support customers.

Responsibilities

• Interpret parts and provide technical information to customers.
• Process customer orders and efficiently dispatch products.
• Promote specials and arrange buy-ins as needed.
• Handle customer credits and act as first point of contact.

Skills

Parts interpreting know-how

Customer service

Communication skills

Sales orientation

Computer literacy

Tools

CRM software

Job description

Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers. Auto Parts Interpreter NAPA is Australia and New Zealand’s largest and newest name in automotive aftermarket parts. We’re on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we’re accelerating! Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts.

Why our team loves working at NAPA:

• Competitive salary + generous incentives for outstanding performance
• Relax & enjoy weekends with family & friends with a Monday to Friday work schedule
• We genuinely care about supporting you to reach your full potential and offer tailored ‘Napa Know How’ career opportunities linked to your personal development plan
• A company-funded, professional uniform
• Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
• We’re fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity.
• We value differences in backgrounds, cultures, abilities, and experiences
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this Paid volunteer leave allowing you to give back to your chosen charity/community organisation

About the role:

Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, levering their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques. Our customers benefit from the strong relationships they build and exceptional customer service they provide.

Duties include:

• Interpret parts
• Process customer orders
• Efficiently dispatch products and parts
• Promote specials
• Arrange buy ins
• Process customer credits
• First point of contact for customers (in-person and over the phone)
• Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it home
• Note, this role will require lifting, bending & climbing.

Who we’re looking for:

• Parts interpreting “know how” (your technical parts knowledge)
• Passion for providing exceptional customer experiences
• Confidence in sharing your ‘know how’ and ability to communicate your knowledge in a way the customer can understand
• Innovate and collaborative approach to work
• Solution focussed / problem solver
• Sound computer skills
• Comfortable working in a fast paced and dynamic environment as part of a high performing team
• Conscious of workplace safety at all times
• Former GPC team members welcome to apply.

To find out more about NAPA, please visit www.napaparts.com.au or follow us on socials.

GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise and a global force.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.