Automotive ACL and Customer Relations Lead (Remote)

GWM Australia; Melbourne; Hybride; AUD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Brand-new space Mulgrave

High-growth brand

Ownership & visibility

WFH flexibility

Innovative culture

Counselling services

Parental leave 12 weeks

Vehicle lease program

Maintained vehicle

Résumé du poste

GWM Australia is seeking a Technical & Customer Relations Manager to oversee ACL matters, guide Australian Consumer Law compliance, and represent the company in dispute resolution. You will work with dealers and internal teams to ensure repair standards meet legal obligations.

This senior role focuses on root-cause analysis, training, and cross-functional collaboration to reduce escalations and deliver fair, timely outcomes for customers across ANZ.

Qualifications

• Bachelor’s degree in law and strong knowledge of Australian Consumer Law.
• Engineering background is preferred but not essential.
• Minimum 5 years’ experience in automotive industry managing tribunal and consumer law matters.

Responsabilités

• Lead and manage ACL‑related disputes, including tribunal and court proceedings, on behalf of GWM ANZ.
• Provide expert advice on Australian Consumer Law, consumer guarantees, and complex customer complaints.
• Prepare case summaries, legal documentation, and executive reports for high‑risk or escalated matters.
• Collaborate with technical teams to ensure repair standards meet legal and customer‑satisfaction requirements.
• Act as the primary escalation point for dealers and internal teams on ACL, warranty, and dispute‑related issues.
• Deliver training and guidance to internal staff and dealer networks on ACL compliance and dispute‑prevention strategies.
• Conduct root‑cause analysis of disputes and recommend improvements to reduce escalations and enhance CSI.
• Coordinate field investigations and validate technical aspects of complex cases.
• Provide regular updates to senior leaders on tribunal matters, risks, and emerging trends.
• Monitor and improve internal policies and processes to ensure compliance with ACL and NZ CGA requirements.

Connaissances

Law degree

Engineering background

5+ years auto disputes

Formation

Bachelor’s degree in law

Engineering background (preferred)

Description du poste

GWM Australia is seeking a Technical & Customer Relations Manager to oversee ACL matters, guide Australian Consumer Law compliance, and represent the company in dispute resolution. You will work with dealers and internal teams to ensure repair standards meet legal obligations.

This senior role focuses on root-cause analysis, training, and cross-functional collaboration to reduce escalations and deliver fair, timely outcomes for customers across ANZ.