Automation Lead

Ernst & Young Advisory Services Sdn Bhd; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness incentive

Eight weeks of flex leave per year

Gender-neutral paid parental leave

Job summary

EY is seeking an Automation Lead in Technology Consulting to drive quality engineering across insurance platforms, based in Melbourne or Sydney in a hybrid role. You will shape quality strategy, coach QA teams and mentor across Policy, Claims, Billing, Underwriting and Digital Insurance.

The role emphasises Playwright automation, AI-assisted testing and modern engineering practices. You will collaborate with analysts, product owners and architects to ensure coverage, governance and release

Qualifications

• Demonstrated leadership of Functional Testing and Quality Engineering teams in complex enterprise environments.
• Strong capability in Guidewire Insurance Suite testing, including integration, API and end-to-end validation.
• Demonstrated knowledge of Property & Casualty insurance processes across Quote, Policy, Claims, Billing and Underwriting.
• Strong capability in test strategy, planning, estimation, risk management, governance and release readiness.
• Experience managing testing across Agile, SAFe and hybrid delivery models and across multiple workstreams and releases.
• Proven capability building and scaling Playwright automation frameworks and reusable automation components.

Responsibilities

• Define and execute test strategies, test plans, quality gates and release-readiness activities across multiple projects and delivery streams.
• Lead functional and automation testing teams, providing mentoring, coaching and technical guidance.
• Manage end-to-end Functional, Integration, System, Regression, UAT, API and Automation testing.
• Drive adoption of Playwright automation frameworks and establish automation standards, best practices and governance.
• Own test estimation, resource planning, execution tracking, requirements traceability, test coverage and defect management.
• Review test plans, scenarios, automation scripts, evidence and defect quality to support delivery excellence.
• Collaborate with Business Analysts, Product Owners, Architects and Engineering Leads to strengthen coverage and mitigate risk.
• Oversee validation of Quote, Policy, Claims, Billing, Renewals, Endorsements and Underwriting workflows.

Skills

Quality Engineering Leadership

Automation Testing

Playwright

Guidewire Testing

API Testing

Mentoring QA teams

AI-assisted testing

CI/CD

Test Strategy

Tools

Jira

Xray

Azure DevOps

Rest Assured

Guidewire Insurance Suite

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity:

As an Automation Lead in our Technology Consulting, TC Managed Services team, you'll lead quality engineering initiatives across modern insurance platforms. Based in Melbourne or Sydney in a hybrid role, you'll shape quality strategy across multiple squads and releases, embedding quality from requirements through production deployment.

You'll champion end-to-end assurance across customer-facing digital platforms, Guidewire applications, APIs and integrated enterprise systems. You'll also lead automation and quality transformation using Playwright, AI-assisted testing, intelligent automation and modern engineering practices, while mentoring QA teams and partnering with business and technology stakeholders across Policy, Claims, Billing, Underwriting and Digital Insurance.

Your Key Responsabilities

Define and execute test strategies, test plans, quality gates and release-readiness activities across multiple projects and delivery streams.

Lead functional and automation testing teams, providing mentoring, coaching and technical guidance.

Manage end-to-end Functional, Integration, System, Regression, UAT, API and Automation testing.

Drive adoption of Playwright automation frameworks and establish automation standards, best practices and governance.

Own test estimation, resource planning, execution tracking, requirements traceability, test coverage and defect management.

Review test plans, scenarios, automation scripts, evidence and defect quality to support delivery excellence.

Collaborate with Business Analysts, Product Owners, Architects and Engineering Leads to strengthen coverage and mitigate risk.

Oversee validation of Quote, Policy, Claims, Billing, Renewals, Endorsements and Underwriting workflows.

Validate end-to-end customer journeys across web applications, Guidewire platforms, APIs and third-party integrations.

Drive the automation roadmap to improve regression coverage, execution efficiency, release confidence and return on investment.

Lead Automation and AI Proofs of Concept and evaluate emerging testing tools, frameworks and engineering practices.

Establish quality metrics, dashboards and reporting that provide clear visibility of delivery health, defect trends and release readiness.

Embed continuous testing, shift-left practices and quality gates across CI/CD pipelines.

Drive root-cause analysis and continuous improvement to reduce recurring defects and defect leakage.

Oversee cloud testing strategy, test environments and test data validation across integrated applications, APIs and downstream systems.

Communicate quality outcomes, risks, recommendations and readiness assessments to senior stakeholders.

Skills and attributes for success

Demonstrated leadership of Functional Testing and Quality Engineering teams in complex enterprise environments.

Strong capability in Guidewire Insurance Suite testing, including integration, API and end-to-end validation.

Demonstrated knowledge of Property & Casualty insurance processes across Quote, Policy, Claims, Billing and Underwriting.

Strong capability in test strategy, planning, estimation, risk management, governance and release readiness.

Experience managing testing across Agile, SAFe and hybrid delivery models and across multiple workstreams and releases.

Proven capability building and scaling Playwright automation frameworks and reusable automation components.

Strong knowledge of UI, API, Integration and End-to-End testing methodologies.

Experience driving AI-assisted testing, intelligent automation and quality engineering transformation.

Ability to communicate effectively with technical and non-technical stakeholders and influence delivery decisions.

Strong understanding of software development life cycles, CI/CD pipelines, DevOps and cloud-native or containerised environments.

Capability defining quality KPIs, dashboards, defect trends and continuous-improvement actions.

Demonstrated ability to mentor QA Engineers, Senior Testers, Automation Engineers and Test Analysts.

Hands-on capability with Playwright, API automation, Java, Rest Assured, Jira, Xray, Azure DevOps and test management tools.

Strong analytical, problem-solving, leadership and decision-making skills.

Ideally, you'll also have the skills and attributes below but don't worry if you don't tick all the boxes. We're interested in your aptitude, attitude and willingness to learn.

Experience leading Guidewire Cloud transformation and modernisation programs.

Exposure to Generative AI, AI-assisted test automation, self-healing frameworks and predictive quality engineering.

Experience establishing enterprise-wide automation standards or QA Centres of Excellence.

Exposure to AWS, Azure or GCP.

Experience supporting large-scale digital transformation in insurance or financial services.

Knowledge of performance testing, observability, service virtualisation and production quality assurance.

Experience facilitating Communities of Practice, QA Guilds or engineering-excellence initiatives.

Relevant certifications such as ISTQB Test Manager, SAFe Agilist, Agile Testing or cloud certifications.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more at ey.com/en_au/careers/what-its-like-to-work-here .

Career development: At EY, your career is yours to shape. We’ll develop you with future-focused skills and equip you with world-class experiences. ey.com/au/careerdevelopment

Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

A comprehensive benefits package: Mention the yearly wellness incentive, access to an additional eight weeks of flex leave per year, and up to 26 weeks of gender-neutral paid parental leave. ey.com/au/benefits

Salary: We offer a competitive salary which is open to negotiation pending skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous .

Inclusiveness Statement

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [e-mail] or [phone] (option 2). Anything you tell us will be kept completely confidential.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

EY |Building a better working world

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.