Auto Finance Consultant: Consumer Lending

C200 Heartland Bank Limited; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee banking benefits

Excellent insurance package

Flexible working options

Sports teams, social events, and pizza

Job summary

Heartland Bank is seeking a customer-focused professional to support auto lending customers in New Zealand, guiding them through loan applications and answering questions. You will engage with customers, ensure compliance, and help move leads forward in a fast-paced environment.

You’ll thrive on delivering outstanding service with a can-do attitude, working across an inclusive team with real career development opportunities and flexible working options.

Qualifications

• Proven customer service experience.
• Experience within financial services or lending is a plus.
• Strong communication skills, both written and verbal.
• Self-motivated with a drive to achieve successful outcomes.

Responsibilities

• Engage with customers, answering questions around auto finance.
• Assist customers in making informed borrowing decisions.
• Accurately complete all required compliance checks and enquiries to meet policy, regulatory and legislative obligations.
• Receive inbound and make outbound calls to gather information, follow up on leads and keep things moving.
• Assist with retention strategy across the Auto business.
• Roll up your sleeves to get things done.

Skills

Customer service

Financial services

Communication

Self-motivated

Job description

Heartland Bank is seeking a customer-focused professional to support auto lending customers in New Zealand, guiding them through loan applications and answering questions. You will engage with customers, ensure compliance, and help move leads forward in a fast-paced environment.

You’ll thrive on delivering outstanding service with a can-do attitude, working across an inclusive team with real career development opportunities and flexible working options.