Authorised Officer

Department of Education Victoria; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Education Victoria in Melbourne is seeking an Authorised Officer to conduct investigations ensuring apprentices and trainees are safe and receiving the training they need to complete their qualification.

Reporting to the Manager, Compliance and Investigations, you will plan investigations, communicate regulatory requirements, and maintain records while upholding integrity and diplomacy in all activities.

Qualifications

• Experience in regulation/regulatory investigations.
• Strong understanding of investigative processes and methodologies.

Responsibilities

• Plan and conduct investigations, including workplace visits.
• Clearly communicate the regulator's role and requirements to duty holders and stakeholders.
• Address conflict situations with tact and diplomacy during compliance activities.
• Use systems and data to identify risks, record activities and progress.
• Prepare investigation plans, file notes, records of interview and reports.
• Prepare executive briefings and stakeholder communications.
• Contribute to the implementation of policies and procedures.
• Undertake accurate and timely records management.

Skills

Investigative processes

Regulatory compliance

Communication

Data analysis

Records management

Education

Certificate IV in Government Investigations

Job description

Department of Education Victoria – Melbourne VIC

The Victorian Registration and Qualifications Authority ('the VRQA') is Victoria's education and training regulator and is established under the Education and Training Reform Act 2006 (ETR Act).

The Apprenticeship Field Services Unit is responsible for regulating employers of apprentices and trainees and ensuring employers meet their obligations to provide quality training and keep apprentices and trainees safe. This includes deploying Authorised Officers into the field to investigate potential breaches of the ETR Act and educate employeres, apprentices and trainees about their rights and obligations.

About the Role:

Reporting to the Manager, Compliance and Investigations, the Authorised Officer's role is to conduct investigations and ensure apprentices and trainees are safe and receiving the training they need to complete their qualification. The successful applicant will demonstrate integrity and initiative in the performance of their duties, which include:

• planning and conducting investigations, including undertaking workplace visits
• clearly communicating the role of the regulator and the legislative and regulatory requirements to duty holders and stakeholders
• confidently addressing any conflict situations that arise during compliance activities using tact and diplomacy
• using systems and data to identify risks, record compliance activities and investigation progress
• preparing investigation plans, file notes, records of interview and reports
• preparing executive briefings and stakeholder communications
• participating in the implementation of policies and procedures in accordance with the VRQA's regulatory approach
• undertaking accurate and timely records management.

Desirable Qualifications and Experience:

To be successful in this role, you will have a strong understanding of investigative processes and methodologies, with experience in regulation high regarded.

A Certificate IV in Government Investigations is desirable.

The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

Applications close 11:59pm on Thursday 22 October 2026.