AusPEX Field Support Representative (FSR)

KBR; Nowra Hill; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Great Place To Work

Flexible working

Competitive salary

Paid parental leave

Income protection

Corporate rewards

Salary packaging/Novated leasing

Employee stock purchase plans

Health benefits & vaccines

Résumé du poste

KBR is seeking an AusPEX Field Support Representative in Nowra, Australia, to provide expert technical support, training, and guidance for AusPEX users across Defence. You will engage with aviation stakeholders, engineers and capability managers to ensure operational readiness and continuous improvement of AusPEX.

The role requires prior ADF exposure, NV1 clearance, and experience in training, documentation and agile software environments.

Qualifications

• Experience working with the Australian Defence Force or alongside it.
• Strong proficiency in PEX or equivalent Currency Management Software, incl. at least one specialisation.
• Experience delivering training and conducting assessments.
• Experience developing training programs, courseware and assessment tools.
• Excellent verbal and written communication for stakeholders at all levels.
• Ability to obtain and maintain an Australian Government Security Clearance (NV1 min).
• Aviation experience within aircrew, operations or maintenance environments is highly regarded.
• Understanding of Agile software development methodologies.
• Technical writing experience and creation of user guides or support documentation.
• Experience in business analysis, systems testing or requirements development.
• Defence industry experience, especially in aviation.
• Active NV1 Defence Security Clearance required.

Responsabilités

• Be the first point of contact for AusPEX users and provide timely technical support.
• Assist Defence personnel with system queries and troubleshooting.
• Coordinate support requests, validate bugs, resolve issues and propose enhancements.
• Deliver instructor‑led training courses and user workshops.
• Create and maintain training materials, documentation and release notes.
• Build strong relationships with operational units to understand support needs.
• Support system deployments and configuration activities.
• Contribute to stakeholder meetings and report on outcomes.
• Collaborate with KBR engineering and Defence teams to improve AusPEX.

Connaissances

ADF experience

PEX currency software

Training delivery

Courseware development

Communication skills

NV1 clearance

Aviation domain

Agile

Technical writing

Business analysis

Defence industry

Outils

PEX Currency Management Software

Description du poste

Title: AusPEX Field Support Representative (FSR) At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver. Think.KBR.com KBR in Australia With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future. Learn more about KBR in Australia Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

At KBR Defence & Technology Solutions, we deliver critical capabilities that help the Australian Defence Force maintain its operational edge. As a leader in Mission Planning System development, integration, and support, we combine cutting-edge technology, aviation expertise, engineering excellence, training, and agile software delivery to shape the future of Defence mission planning. We are seeking an experienced and driven AusPEX Field Support Representative (FSR) to play a key role supporting one of Defence's most important aviation planning and scheduling capabilities. As the Field Support Representative, you'll be the trusted technical advisor and primary support representative for AusPEX users across Defence. You'll work closely with aviation stakeholders, operational units, engineers, and capability managers to ensure the successful operation, adoption, and continuous improvement of the AusPEX system. This role is based in Nowra, HMAS Albatross. This is a unique opportunity to work directly alongside Defence personnel, providing expert advice, training, and technical support that contributes to mission readiness across the Australian Defence Force. If you enjoy solving complex problems, engaging with stakeholders, delivering training, and making a tangible impact on operational outcomes, this role offers a rewarding and highly visible career opportunity.

Responsibilities:

• Acting as the first point of contact for AusPEX users, providing timely technical support and operational guidance.


• Supporting Defence personnel with system-related queries and troubleshooting activities.


• Managing and coordinating support requests, bug validation, issue resolution, and enhancement recommendations.


• Conducting engaging instructor‑led training courses and user workshops.


• Developing and maintaining training materials, technical documentation, release notes, and user guides.


• Building strong relationships with operational units to understand support and training requirements.


• Assisting with business analysis, requirements gathering, testing activities, and system enhancements.


• Supporting system deployments and configuration activities.


• Participating in stakeholder meetings and providing regular reporting on support activities and outcomes.


• Working collaboratively with KBR engineering teams, Defence representatives, and capability stakeholders to continually improve the AusPEX capability.

Essential Skills & Experience:

• Previous experience working within or alongside the Australian Defence Force (ADF).


• Strong proficiency in PEX or equivalent Currency Management Software, including at least one specialisation.


• Experience delivering training and conducting assessments.


• Experience developing training programs, courseware, and assessment tools.


• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.


• Ability to obtain and maintain an Australian Government Security Clearance (NV1 minimum).


• Highly Regarded Aviation experience within aircrew, operations, or maintenance environments.


• Understanding of Agile software development methodologies.


• Technical writing experience and development of user guides or support documentation.


• Experience in business analysis, systems testing, or requirements development.


• Defence industry experience, particularly within the aviation domain.


• All candidates will be required to hold and maintain an active NV1 Defence Security Clearance.


• Only candidates holding a NV1 Clearance or above should apply.

What we will offer you:

• A workplace culture certified as a Great Place To Work


• Flexible working


• Competitive salary (including annual reviews)


• Paid parental leave


• Income protection


• Corporate rewards


• Salary packaging/Novated leasing


• Employee stock purchase plans


• Flu shots, skin checks and discounted private health insurance


• Career development: Online learning, mentorship and career pathways

This role is based in Nowra, HMAS Albatross.

Shortlisting will take place as applications are received; therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR).

We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.

We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology‑led solutions for our customers and exceptional, sustainable value for all our stakeholders.

We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity.

We believe doing what’s right for the planet, the communities where we work, and our people is good for business.

We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision‑makers, to be adaptive to change, and to succeed.

We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments.

Our collective focus makes us a better, stronger, more effective company.

We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function.

Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.

Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver.