AU-Manager

Apple Inc.; Chatswood; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading technology retail company in Chatswood seeks a Manager to lead a team and deliver excellent customer experiences. The role emphasizes developing team members, driving business performance, and ensuring exceptional customer service while fostering an inclusive environment. Ideal candidates will have experience in retail leadership and excellent communication skills.

Qualifications

• Experience leading others in retail, sales, or a related field.
• Proficient in the local language, both written and spoken.

Responsibilities

• Lead and develop a high-performing team.
• Ensure exceptional customer service and meet business priorities.
• Address customer and team member concerns and escalations.

Skills

Leadership skills

Customer service

Team development

Conflict resolution

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Manager at an Apple Store, you lead, coach and develop a team who delivers exceptional customer experiences. You prioritise actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.

Description

Lead a team, developing and empowering each team member to learn, grow and achieve performance and developmental goals.Assist with recruiting, training, developing and retaining a diverse, high-performing team.Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member and financial information.Perform other tasks as needed.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Be a role model for inclusive leadership behaviours and build, develop and retain diverse teams.Take action to create a safe, respectful and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience leading others in retail, sales or a related field.
• Be proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instil trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.