Senior Consultant

Datacom; City of Brisbane; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCar

Career development opportunities

Industry-leading learning platforms

Recognition programmes

Employee discounts

Job summary

Datacom is seeking a Senior Consultant to lead and deliver client engagements, shaping solutions and guiding implementation outcomes. You will partner with stakeholders, run workshops, and manage requirements through to delivery, ensuring value and alignment with client strategy.

You will thrive in a client-facing role, work across multiple industries, and contribute to proposals, governance, and thought leadership while growing your consulting career within a supportive team.

Qualifications

• 5-10 years’ experience in consulting, client engagement/project delivery, and/or business transformation.
• 5-10 years’ experience gathering requirements, facilitating workshops and documenting business processes.
• Experience contributing to software implementation, transformation and technology delivery projects.
• Experience producing client-facing deliverables and presentations.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Working knowledge of governance, project and change management frameworks in delivery practice.
• Degree qualified in relevant field.

Responsibilities

• Partner with clients to understand business challenges, gather requirements and identify opportunities for improvement.
• Facilitate and support workshops, discovery sessions and stakeholder interviews to elicit business and functional requirements.
• Analyse business processes, document requirements and support solution design activities.
• Work collaboratively with project teams, subject matter experts, vendors and client stakeholders to deliver successful outcomes.
• Support the implementation of technology and business solutions through coaching, planning, governance, testing and transition activities.
• Identify and manage project risks, issues, actions and dependencies.
• Produce high-quality client deliverables, presentations, reports, traceability and project documentation.
• Build strong working relationships with clients and become a trusted advisor throughout project delivery.

Skills

Client engagement

Stakeholder management

Requirements gathering

Workshop facilitation

Business process analysis

Project delivery

Governance

Change management

Financial acumen

Problem solving

Education

Degree qualified in relevant field

Job description

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. With 60+ years of experience, almost 6,000 employees across 30+ locations, and annual revenue of NZ$1.48 billion, we are proud to be one of Australasia's largest and most trusted home-grown technology companies.

We work with customers across government, enterprise, and commercial sectors to solve complex challenges and deliver meaningful outcomes. By combining deep local knowledge with world-class technology partnerships, we help organisations navigate change, unlock new opportunities, and build capability for the future.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

At Datacom, our Consulting team works alongside clients to solve complex business challenges and deliver meaningful outcomes through technology, transformation and innovation.

As a Senior Consultant, you'll play a key role in the successful delivery of client engagements, working closely with stakeholders to understand business needs, shape solutions and support implementation outcomes. You'll bring structure, insight and confidence to projects, helping clients navigate change while building trusted relationships along the way.

This is an excellent opportunity for someone who enjoys working directly with clients, thrives in project environments, and is looking to grow their consulting career within a supportive and expanding team.

Whatyou’lldo

• Partner with clients to understand business challenges, gather requirements and identify opportunities for improvement.
• Facilitate and support workshops, discovery sessions and stakeholder interviews to elicit business and functional requirements.
• Analyse business processes, document requirements and support solution design activities.
• Work collaboratively with project teams, subject matter experts, vendors and client stakeholders to deliver successful outcomes.
• Support the implementation of technology and business solutions through coaching, planning, governance, testing and transition activities.
• Identify and manage project risks, issues, actions and dependencies.
• Produce high-quality client deliverables, presentations, reports, traceability and project documentation.
• Build strong working relationships with clients and become a trusted advisor throughout project delivery.
• Contribute to proposal responses and thought leadership initiatives where appropriate.
• Support and contribute to a positive, collaborative team culture.
• Continue to develop your consulting, delivery and leadership capabilities.

Knowledge:

• Knowledge of several industries or segments, coupled with strong analytical skills.
• Good understanding of broad business issues and financial acumen.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
• Demonstrated understanding of forecasting, planning and budgeting procedures and principles.
• Working knowledge of information technology systems and business transformation activity.
• Governance, Project delivery and change management principles.
• The technical knowledge to make informed decisions about business risks and vulnerabilities.

Whatyou’llbring

Required experience:

• 5-10 years’ experience in consulting, client engagement/project delivery, and/or business transformation.
• 5-10 years’ experience gathering requirements, facilitating workshops and documenting business processes.
• Experience contributing to software implementation, transformation and technology delivery projects.
• Experience producing client-facing deliverables and presentations.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Working knowledge of governance, project and change management frameworks in delivery practice.
• Degree qualified in relevant field.

Personal attributes:

• Naturally curious and enjoy solving complex problems
• Communicate with confidence
• Takes ownership and accountability for outcomes, operating with integrity.
• Enjoys working directly with clients and stakeholders
• You’re adaptable and comfortable working across a variety of industries and projects

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Information Technology Services 5,001-10,000 employees

We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom-design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.

We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom-design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.

Senior Process Transformation Consultant