Assurance and Technical Lead

EML Group; Adelaide; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program and health insurance

Job summary

EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 employees. We seek an Assurance and Technical Lead to drive the NSI program, provide technical guidance, and lead a team of assurance professionals across Australia. Flexible hybrid work up to 2 days from home.

This permanent role supports risk, regulatory compliance, and continuous improvement within a multi-site environment, reporting to senior leadership and collaborating with stakeholders.

Qualifications

• 5+ years in workers compensation claims and related support functions.
• Experience in risk, audit, and quality assurance roles.
• Knowledge of regulatory and audit frameworks in workers compensation.
• Ability to translate complex requirements into practical solutions.
• Proven stakeholder relationship management.

Responsibilities

• Lead the NSI assurance program with audits across clients and jurisdictions.
• Communicate audit outcomes and identify emerging risks.
• Develop remedial actions and strengthen assurance frameworks.
• Monitor legislative and audit requirements and provide technical guidance.
• Lead and develop the assurance and technical team; coach and mentor.

Skills

Workers' comp

Risk & Audit

Stakeholder mgmt

Coaching & mentoring

Analytical skills

Communication skills

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team, you will play a key role in supporting the sustainability and growth of EML's National Self Insurance (NSI) portfolio. You will help strengthen regulatory compliance, assurance and technical capability while supporting consistent, high-quality claims management outcomes.

As the Assurance and Technical Lead, you will lead our assurance program, provide specialist technical guidance and partner with operational leaders, clients and key stakeholders to identify risks and drive continuous improvement.

You will also lead and develop a team of assurance and technical professionals, building capability through coaching, mentoring and guidance.

This is a permanent, full-time position that can be based from any of our EML offices in Parramatta, Sydney, Brisbane, Adelaide, Melbourne or Perth, with flexibility to work from home up to 2 days per week.

Your Responsibilities

• Lead the annual NSI assurance program, including the preparation and execution of internal and external audits across multiple clients and jurisdictions.
• Communicate audit outcomes, identify emerging risks and work with Operations to develop practical remedial actions and strengthen assurance and compliance frameworks.
• Monitor legislative, regulatory and audit requirements, supporting the implementation of legislative reforms and providing technical guidance on complex claims and compliance matters.
• Monitor client service levels, contractual KPIs and assurance outcomes to identify trends and opportunities to strengthen operational performance.
• Build and maintain strong relationships with NSI leadership, self-insured clients, external auditors and regulator representatives to support effective outcomes.
• Lead a team of assurance and technical professionals, providing coaching, mentoring and targeted technical training to build capability, while contributing to strategic projects and continuous improvement initiatives.

About You

• Strong experience in the Workers Compensation industry (5+ years), encompassing claims and supporting functions. Multi-jurisdictional experience is highly advantageous.
• Demonstrated experience in Risk, Audit, Quality Assurance or a similar role ideally within workers compensation, insurance or self-insurance environment.
• Strong understanding of workers compensation legislation, regulatory requirements and audit frameworks, with the ability to translate complex requirements into practical solutions.
• Proven ability to build and manage relationships with internal and external stakeholders including employers, brokers, clients and regulators.
• Experience coaching and mentoring Case Managers and Specialists, including identifying capability gaps and contributing to training and development.
• Strong analytical, negotiation, influencing and communication skills with sound judgement and demonstrated ability to lead teams and achieve business outcomes.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.