Associate - Retails Sales

Joyalukkas Jewellery; City of Parramatta; On-site; AUD 42,000 - 64,000; Full time

Job summary

Joyalukkas Jewellery in Parramatta is seeking a sales-focused team member to warmly welcome customers, understand their jewellery preferences and create personalized shopping experiences. You will demonstrate product knowledge, guide selections, upsell and manage after-sales support to foster loyalty, while ensuring premium in-store presentation and accurate stock handling.

This role emphasizes customer service excellence, adherence to SOPs, and collaboration with the Branch Manager to drive

Responsibilities

• Welcome customers and build relationships to understand jewellery preferences.
• Demonstrate knowledge and guide selections with product features.
• Upsell and cross-sell based on needs and promotions.
• Deliver excellent customer experience and manage after-sales follow-up.
• Resolve customer concerns and escalate to Store Manager when needed.
• Keep displays clean and visually appealing for premium presentation.
• Assist with stock audits and reconcile counts with system records.
• Inform Branch Manager on stock transfers and replenishment needs.

Job description

Job Type: Permanent position | Casual position

Job Description

Sales & Customer Relations

• Warmly welcome customers and build genuine relationships to understand their Jewellery preferences and create personalized shopping experiences.
• Demonstrate in-depth knowledge of jewellery items, confidently guide customers through selections while highlighting product features and craftsmanship.
• Drive sales by effectively upselling and cross-selling based on customer needs, current promotions, new product launches and in-store campaigns.
• Deliver excellent customer experience by cultivating a personal client base, managing after-sales support and follow-up to foster loyalty and referrals.
• Address and resolve customer concerns with professionalism and care and promptly escape to the Store Manager if required.

Inventory & Visual Merchandising

• Ensure all Jewellery displays are clean, visually appealing and securely arranged to maintain a premium in-store presentation.
• Assist with daily stock audits, documentation of incoming and outgoing stock and reconciliation of physical counts with system records.
• Provide regular updates to the Branch Manager on stock transfers and inventory replenishment needs to ensure optimal stock levels and smooth operations.

Other Responsibilities

• Adhere to all company SOPs and local regulatory requirements, while following anti-theft protocols, opening/closing checklists, and safety standards.
• Maintain accurate records of sales and customer interactions, ensuring all transactions are properly recorded in the POS and CRM systems.
• Submit daily sales reports to the Branch Manager, highlighting key customer feedback, fast and slow-moving stock and operational challenges if any.
• Actively participate in monthly performance reviews and training sessions as advised by the Branch Manager to support continuous development and improvement.