Associate Engineer

Kmart Group; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid working options

Udemy micro-credentials & tech certs

Team member discounts

Free onsite parking

Bonus program

OnePass membership

Brighter Benefits program

Reflection room

Share purchase option

Job summary

Join Kmart Group’s Workplace Technology team as an Associate Engineer, the first touchpoint for technology support in our National Office. You’ll help teammates with all things tech across Windows and Mac, supporting devices, accounts, and software and gaining exposure to enterprise tools.

This in-office role focuses on hands-on support at the Tech Bar, collaborating with Engineers to grow technical capability and lay the foundations for an engineering career.

Qualifications

• Experience in IT support, service desk, or workplace technology with a focus on helping people.
• Experience supporting Mac devices in a workplace or enterprise environment is preferred.
• People-first mindset with a genuine interest in helping others and creating a positive support experience.
• Confident in face-to-face communication and guiding people through solutions.
• Foundation in workplace technology, including hardware troubleshooting, Microsoft 365, device setup, and common tools.
• Curiosity and willingness to learn across Windows and Apple environments.
• Ability to manage multiple requests and stay calm under pressure in a busy environment.
• Exposure to Mac OS device management platforms is highly regarded.

Responsibilities

• Manning the Tech Bar and providing in-person support to Kmart and Target team members.
• Troubleshooting hardware and software across Windows and Mac devices, including laptops, mobile devices, peripherals, connectivity, and account access.
• Handling workplace technology tickets with fast, helpful, customer-focused interactions.
• Assisting colleagues with everyday technology challenges and creating a welcoming, professional experience.
• Collaborating with Engineers to understand the technology stack and grow technical capability.
• Assisting with device deployments, configurations, and workplace technology operations.
• Contributing to the evolution of the Tech Bar and overall customer service culture.

Skills

IT support

Desktop support

Mac support

Microsoft 365

Device setup

Customer service

Face-to-face communication

Jamf familiarity

Tools

Jamf

Job description

At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day.

We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you.

Join our team

Our Workplace Technology team has built a best-in-class Tech Bar experience for our National Office. We’re looking for an Associate Engineer who loves helping people, enjoys solving everyday technology problems, and thrives in a face-to-face support environment.

This is an in-office role where you’ll be the first touchpoint for workplace technology support, greeting team members at the Tech Bar, understanding their needs, and helping them get back up and running quickly. You’ll support a diverse device environment that includes both Windows and Mac, while gaining exposure to modern enterprise tools.

It’s a great opportunity for someone with a background in technical support who wants to step into Workplace Technology, broaden their device management experience, and build the foundations for a future engineering career.

What you’ll be doing

• Manning the Tech Bar and providing friendly, in-person support to Kmart and Target team members.
• Supporting hardware and software issues across Windows and Mac devices, including laptops, mobile devices, peripherals, connectivity, and account access.
• Working through workplace technology tickets and ensuring every interaction is fast, helpful, and customer-focused.
• Supporting team members with everyday technology challenges and creating an experience that feels welcoming, professional, and easy.
• Collaborating with Engineers and Senior Engineers to understand the workplace technology stack, shadow more complex work, and grow your technical capability.
• Assisting with device deployments, configuration activities, and general workplace technology operations.
• Helping shape the Tech Bar experience and contributing to a culture of exceptional customer service.

To be successful in this role you’ll have:

• Previous experience in IT support, service desk, desktop support, or workplace technology, with a strong interest in developing your technical skills.
• Some experience supporting Mac devices in a workplace or enterprise environment.
• A people-first mindset, with a genuine interest in helping others and creating a positive support experience.
• Confidence communicating face-to-face, asking thoughtful questions, and guiding people through solutions.
• A grounding in workplace technology, including hardware troubleshooting, Microsoft 365, device setup, and common workplace tools.
• Curiosity and a willingness to learn across both Windows and Apple technology environments.
• The ability to manage multiple requests, stay calm under pressure, and prioritise effectively in a busy environment.
• A proactive, customer-focused approach and a desire to contribute to a supportive team culture.
• Exposure to Jamf or a similar Mac OS device management platform is highly regarded.

Perks and benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
• We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
• Great career opportunities across the broader Wesfarmers Group.
• We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
• Free onsite parking when you’re required to come into the office.
• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
• A free OnePass membership offering free delivery across Kmart &Target on eligible products.
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• Reflection room, space for prayer, meditation, or time for yourself.
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

A place you can belong

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates. We encourage you to tell us about any workplace adjustments that you would like, by emailing [e-mail]