Associate Energy Systems Technical Support Engineer

Tesla; Melbourne; On-site; AUD 70,000 - 80,000; Full time

Job summary

A leading energy technology firm in Melbourne is seeking an Associate Energy Systems Technical Support Engineer to provide customer support and technical troubleshooting for their energy storage systems. The ideal candidate will have a background in electrical or engineering fields and excellent customer service skills, ensuring a positive customer experience. This role requires collaboration with various teams and may involve shift work to provide weekend support.

Qualifications

• Minimum 2 years of relevant work experience.
• Candidates should have a background in technical customer support.
• Energy industry experience preferred.

Responsibilities

• Provide the highest level of customer support by answering inquiries.
• Maintain a high fleet availability through proactive monitoring.
• Evaluate customer needs and resolve technical issues.

Skills

Excellent written and oral English communications skills

Excellent customer service skills

Ability to prioritize effectively

Experience with CRM systems and MS Office Suite

Education

Electrical, electronics, or mechatronics engineering background

Tools

CRM systems

MS Office Suite

Job description

Associate Energy Systems Technical Support Engineer

Join to apply for the Associate Energy Systems Technical Support Engineer role at Tesla

Associate Energy Systems Technical Support Engineer

Join to apply for the Associate Energy Systems Technical Support Engineer role at Tesla

What To Expect
An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.

What You'll Do

Provide the highest level of customer support by answering customer inquiries

Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer

Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems

Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system

Determine if a technical solution can be resolved remotely or if on-site service is required

Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary

Accurately record issues and data into a CRM database

This role may require shifted workweek to provide weekend support

What You'll Bring

Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background

Excellent written and oral English communications skills

Excellent customer service skills

Ability to prioritize effectively and handle shifting priorities

Experience with CRM systems and MS Office Suite

Energy industry experience or background in a technical support

Understanding of distributed generation and/or energy storage systems preferred

, Tesla

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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