Associate Dispenser

EssilorLuxottica; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

EssilorLuxottica is seeking an Associate Dispenser in Castletown, Australia. You will help customers choose eyewear, perform fittings and adjustments, and coordinate with optometrists to ensure accurate prescriptions and optimal vision.

You will be part of a team delivering high-quality eye care, with opportunities for development within Luxottica's global network and a focus on exceptional customer service.

Qualifications

• Experience in dispensing or optical sales preferred.
• Excellent interpersonal and communication skills.
• Detail-oriented with ability to take precise measurements.
• Basic understanding of prescriptions and lens technology.

Responsibilities

• Assist customers in selecting prescription and non-prescription eyewear that suits lifestyle, needs and preferences.
• Perform precise adjustments and fittings to ensure comfort and optimal vision correction.
• Offer expert advice on lens options, coatings and frame styles in coordination with optometrists and management.
• Manage order processing, including ensuring accuracy in prescription details and timely delivery coordination.
• Maintain organized dispensing areas, including managing inventory and stock replenishment.
• Provide follow-up support to customers, addressing concerns or adjustments after purchase.
• Stay informed about eyewear fashion trends and optical technologies to better serve customers.
• Collaborate with multidisciplinary teams to uphold Luxottica’s standards of customer service and product quality.

Skills

Dispensing experience

Optical sales

Communication skills

Attention to detail

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Position: Associate Dispenser
Location: Castletown
Company: LUXOTTICA RT AU PTY LTD.

We are looking for a dedicated and customer-oriented Associate Dispenser to join our team at Luxottica RT AU Pty Ltd, located in Castletown. In this role, you will play a vital part in delivering exceptional service by assisting customers in selecting and fitting eyewear that meets their optical and style preferences while ensuring the highest standards of quality and care.

About the Role

As an Associate Dispenser, you will be the face of our company to our customers, providing expert guidance on frames, lenses, and fitting adjustments. Your expertise will contribute to improving customers' vision and satisfaction, reflecting our commitment to excellence in eyewear and eye care services.

Key Responsibilities

• Assist customers in selecting prescription and non-prescription eyewear that suits their lifestyle, needs, and preferences.
• Perform precise adjustments and fittings to ensure comfort and optimal vision correction.
• Offer expert advice on lens options, coatings, and frame styles in coordination with optometrists and management.
• Manage order processing, including ensuring accuracy in prescription details and timely delivery coordination.
• Maintain organized and efficient dispensing areas, including managing inventory levels and stock replenishment.
• Provide follow-up support to customers, addressing any concerns or adjustments needed post-purchase.
• Stay informed about the latest trends in eyewear fashion and optical technologies to better serve our clientele.
• Collaborate with multidisciplinary teams to uphold Luxottica’s standards of customer service and product quality.

Qualifications and Skills

• Previous experience in dispensing or optical sales is highly desirable.
• Strong interpersonal and communication skills to engage effectively with diverse customers.
• Attention to detail with the ability to perform accurate measurements and adjustments.
• Basic understanding of optical prescriptions and lens technologies.
• Customer-focused attitude with a commitment to delivering a personalized service experience.
• Ability to work collaboratively within a team environment.
• Willingness to learn and adapt in a dynamic retail setting.

What We Offer

• An inclusive and supportive workplace culture valuing diversity and individual contribution.
• Opportunities for professional growth and development within the global Luxottica network.
• Competitive compensation and benefits package aligned with industry standards.
• Access to ongoing training programs to enhance your skills and expertise in optical dispensing.
• A vibrant work environment in Castletown with a team committed to excellence and innovation.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.