Associate Account Manager

Hostplus; Western Australia; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid and flexible work environment

Dedicated per person developmentbudget

20 weeks paid parental leave

Total Wellness Program

Community service leave

Job summary

Hostplus in Australia is seeking an Associate Account Manager to strengthen relationships with our employers and members, delivering tailored servicing, education and engagement that supports better member outcomes.

In this hybrid role you’ll manage a portfolio of employers, develop engagement strategies, deliver workplace and digital education programs, identify growth opportunities and use data to improve portfolio performance while representing Hostplus at industry events.

Qualifications

• Minimum 3 years in a client-facing role within financial services.
• Knowledge of superannuation and ability to understand employer and member needs.
• Experience developing account management and sales strategies for B2B relationships.
• Ability to analyse data and translate insights for stakeholders.
• Knowledge of relevant industrial relations and superannuation matters, including awards and EBAs.
• RG146 accreditation.

Responsibilities

• Build and maintain strong relationships with employers and key stakeholders.
• Develop engagement strategies across your employer portfolio.
• Deliver workplace and digital education programs for employers and members.
• Identify opportunities to increase employer engagement, membership and funds under management.
• Use employer and member data to understand engagement and portfolio performance.
• Represent Hostplus at industry, partner and stakeholder events.
• Support onboarding and transitions of new employers.

Skills

Relationship mgmt

Account management

Client-facing

Data analysis

Superannuation knowledge

RG146 accreditation

Job description

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement? As an Associate Account Manager, you’ll help strengthen relationships with our existing employers and members, delivering exceptional service, education and engagement that supports better member outcomes.

The opportunity

Working across a dedicated portfolio of Hostplus employers, you’ll build strong B2B relationships and deliver tailored servicing and engagement activities. This is a hybrid role combining relationship management, workplace and digital education, account growth and stakeholder engagement.

You’ll Have The Opportunity To

• Build and maintain strong relationships with employers and key stakeholders.
• Develop and deliver engagement strategies across your employer portfolio.
• Deliver workplace and digital education programs for employers and members.
• Identify opportunities to increase employer engagement, membership and funds under management.
• Use employer and member data to understand engagement and portfolio performance.
• Represent Hostplus at industry, partner and stakeholder events.
• Support broader Client Relationships initiatives, including the onboarding and transition of new employers.

About You

You’re an experienced relationship or account management professional who enjoys building trusted partnerships and delivering great client experiences. You’ll bring:

• At least 3 years’ experience in a client-facing role, ideally within superannuation or financial services.
• Knowledge of superannuation and the ability to understand employer and member needs.
• Demonstrated experience developing account management and sales strategies and building strong B2B relationships.
• The ability to analyse data and translate insights and trends for internal and external stakeholders.
• Knowledge of relevant industrial relations and superannuation matters, including State/Federal Awards and EBAs.
• RG146 accreditation.

What can we offer you?

Benefits

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• We contribute 3% more to your super on top of the standard employer amount
• A hybrid and flexible work environment
• Dedicated per person development budget to support your growth
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 20 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• Community service leave
• Salary continuance insurance
• Access to long service leave at 5 years
• Access to subsidised financial advice

Just to name a few!

About Us

At Hostplus, we passionately provide around 2 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [e-mail] and to let us know how we can support.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.